Note: The job is a remote job and is open to candidates in USA. T-Mobile USA, Inc. is seeking a high performing Field Operations Technician to cover the Kauai area within the market. The role involves providing technical support, managing smaller projects, and identifying process improvements while working independently and as part of a team.
Responsibilities
- Technical support: Provides technical support within and occasionally outside the immediate team. Provides technical support in network performance initiatives, outage resolution and works to identify day-to-day improvement opportunities
- Project management: Takes on smaller projects or portions of key projects / initiatives, providing accurate status and progress updates as requested
- Operations: Identifies and shares potential process improvements and recommends them to Senior Technicians and / or management for consideration. Provides input on process improvements related to maintenance and repair activities. Assists in the creation of job aids, scopes of work, method / statement of procedure, and helpful tools working closely with a Senior Technician
- Continuous learning: Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to expand proficiency in organizational requirements
Skills
- Bachelor's degree OR equivalent relevant experience required
- Excellent verbal and written communication skills
- Self-motivated; exhibits initiative in achieving company goals and objectives
- Basic leadership skills and ability to prioritize and complete multiple tasks
- Able to work independently and in a team environment
- Flexibility with ever-changing environments and priorities
- Solve problems using creativity and innovation
- Operational knowledge and theory of all interconnecting circuits to include but not limited to RF transmitters, antenna systems, AAV, fiber, microwave radio and AC-DC power systems
- Flexible hours a must. Day and night work are part of the job, as well as being part of an on-call rotation for the market
- Applicant is to meet the minimum DOT medical standards under 49 CFR Part 391
- At least 18 years of age
- Legally authorized to work in the United States
- Acceptable areas of study include Vocational/Technical Training or related field
- 2-4 years wireless experience in field operations and maintenance
- 2-4 years experience wireless telecommunications or related experience
- Strong technical proficiency with Ericsson field equipment
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Corporate Bonus Target: 10%
- Annual bonus or periodic sales incentive or bonus, based on their role
- Year-end bonus based on company and/or individual performance
- Monthly bonuses based on individual and/or team performance for certain positions in Customer Care
- Medical, dental and vision insurance
- Flexible spending account
- Paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
Company Overview