Note: The job is a remote job and is open to candidates in USA. The North Carolina Department of Agriculture and Consumer Services is seeking an Administrative Assistant II for the Express Consent Unit within the Division of Motor Vehicles. This role involves supporting departmental duties, providing customer service, and managing administrative processes related to motor vehicle statutes.
Responsibilities
- Answering questions on incoming calls and emails from drivers, attorneys, hearing officers, Driver License Offices and Law Enforcement agencies, etc., concerning administrative processes
- Researching, correcting and updating driver history records
- Resolving problems with driver records to include Express Consent Documents, Insurance Affidavits and Child Support
- Data entry into databases and spreadsheets
- Reviewing and entering State Child Support compliances and recissions
- Providing analysis of DUI /Express Consent, Insurance Affidavits and Hit & Run suspension notifications submitted by Law Enforcement Agencies for data entry to initiate department action
- Processing hearing requests from drivers and attorneys
- Provide drivers and attorneys with documents received from Law Enforcement agencies; and
- Review / audit cases for accuracy prior to forwarding to the hearing division for scheduling
Skills
- Two (2) years of relevant experience in a general clerical role
- Experience providing exceptional customer service and interfacing with a variety of people from many levels within the organization and community, greeting customers, referring them to the right people, making appointments
- Answering phones, using a phone switchboard or managing multiple lines and taking messages, sending or making memos
- Data Entry including: entering information into a program or database (appointments, contact information, customer records)
- Familiar with the equipment and software used in offices (E-Mail, Google Suite - Docs, Sheets, Slides)
- Operation of sophisticated computer systems, printers, copiers, fax machines and other technologies
- Typing letters, reports, briefings, forms, memoranda, etc
- Checks and compares data for accuracy and completeness
- State experience in a high volume general clerical role (including data entry & customer service) experience
- Experience handling a high volume of technical data entry through an 8 hour shift
- Demonstrated proficiency in computer literacy
- Proficient written and verbal communications skills
- Experience working in a regulatory environment
Benefits
- The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program.
- Remote work information: This position is designated as remote but may be required to work from a department office building location based on business needs.
- Employees are responsible to provide and maintain a home office or other suitable remote work location as well as Internet and a secure Wi-Fi connection.
- All performance expectations, productivity, and policy adherence requirements apply to remote work from home in the same manner as those assigned to an office.
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