Note: The job is a remote job and is open to candidates in USA. Hummingbird Healthcare is focused on enhancing patient access to healthcare services. They are seeking a Cadence Epic Analyst to manage scheduling configuration and demand management, working closely with client teams and Epic IT counterparts to support project work and optimize scheduling workflows.
Responsibilities
- Review and work open tickets for our client teams, coordinating with the client and Epic IT to test and migrate changes to production
- Configure and maintain Epic scheduling tools including ticket generation rules, decision trees, Fast Pass, Ticket Pass, and waitlist automation
- Support configuration and optimization of provider-driven scheduling workflows for referrals and follow up orders
- Maintain referral notifications, appointment request reminders, and communication workflows
- Create and monitor reports in Epic to support any of the above workflow responsibilities
- Join operational meetings with client counterparts to provide updates on open tickets, in-flight projects, and metrics
- Contribute to project work across Comprehensive Scheduling and Intelligence Hub initiatives, translating decisions into Epic build and fixes
- Provide technical guidance to schedulers, clinic staff, and contact center teams as needed
- Lead problem-solving conversations with client managers, surfacing issues and driving toward resolution
Skills
- 2-4 years of experience as an Epic Cadence analyst, with deep knowledge of scheduling decision trees, core scheduling setup, and appointment configuration
- Active Epic Cadence certification; this is a firm requirement
- Working knowledge of Epic Referrals workflows; formal certification is not required but meaningful hands-on familiarity is
- Ability to translate operational requirements and client decisions into Epic build without step-by-step direction
- Comfort leading client-facing meetings with operational managers and clinic stakeholders
- Strong organizational skills and ability to prioritize across tickets, project work, and ad hoc requests
- Clear, direct communication style with both technical and non-technical audiences
- Analytical approach to monitoring performance data, identifying patterns, and recommending configuration improvements
- Candidates must be legally authorized to work in the United States without sponsorship
- You must work from a location within the United States with consistent internet service
- Epic MyChart certification or equivalent hands-on experience
- Experience with Cheers or Hello World Epic modules
- Background working across multiple health systems or in a consulting or managed services environment
Benefits
- Comprehensive medical, dental, and vision coverage
- Paid time off
- 401(k)
- Parental leave
- Career development support
Company Overview
Elevating Patient Access. Creating Good Jobs. It was founded in 2022, and is headquartered in Miami, Florida, USA, with a workforce of 201-500 employees. Its website is https://hummingbird.healthcare/.