Note: The job is a remote job and is open to candidates in USA. Career Soft Solutions Inc is seeking an experienced Epic Application Analyst Level 3 with strong EpicCare Ambulatory expertise to support ongoing system operations in a live healthcare environment. This role focuses on production support and operational management, including handling ticket queues, resolving user issues, and supporting ambulatory workflows.
Responsibilities
- Managing ticket queues (ServiceNow or similar)
- Responding to physician issues
- Clinic workflow problems
- System defects
- Prioritizing user requests and system changes
- Coordinating fixes with Epic build teams
- Technical teams
- Supporting workflow optimizations
- System enhancements
- Helping users understand how Epic should function
- How to fix workflow issues
Skills
- EpicCare Ambulatory Certification (MANDATORY)
- Strong experience in: production support
- Ticket queue management
- User-facing troubleshooting
- Experience working in a live Epic environment
- Ability to handle high-volume requests independently
- Experience supporting multiple Epic modules
- Clinical workflow understanding
- Experience in large hospital systems
Company Overview
⚡Because great delivery starts with the right people! CSS, Inc. It was founded in 2015, and is headquartered in Edison, New Jersey, USA, with a workforce of 201-500 employees. Its website is http://careersoftusa.com.Company H1B Sponsorship
Career Soft Solutions Inc has a track record of offering H1B sponsorships, with 19 in 2026, 63 in 2025, 78 in 2024, 107 in 2023, 106 in 2022, 76 in 2021, 97 in 2020. Please note that this does not guarantee sponsorship for this specific role.