Note: The job is a remote job and is open to candidates in USA. CareXM is a company focused on managing the needs of Enterprise and Key Accounts. The Enterprise Account Manager plays a strategic role in strengthening partnerships with clients and is responsible for retention, revenue growth, and effective communication between clients and internal teams.
Responsibilities
- This individual will work directly with CareXM clients and internal teams to retain and grow Enterprise customers
- Responsible for retention and overall relationship management for an assigned number of company’s key accounts
- Highly-focused on value-driven interactions at every level of the organization: From C-Suite, Executives to the nursing staff using the technology
- Strategic account planning that maps out a path for high customer satisfaction, revenue growth and client referrals
- Work closely with healthcare professionals, having familiarity with clinical terms, processes, and procedures
- Deep knowledge and understanding of all products, tools and services offered by CareXM
- Act as a trusted advisor and advocate
- Occasional travel to support client relationships and/or sales team
- Prepare and deliver informed Quarterly Business Reviews to Executive Team members, focused on value realization
- Coordinate and collaborate with multiple internal teams (Sales, IT, Implementations, etc.) to assure overall solid and consistent delivery of service to clients
- Lead and facilitate resolution of any client issue, change or enhancement
- Proactively work with clients to introduce and implement enhancements of services, when applicable
- Create meeting agendas, document meeting notes and client communications and develop creative solutions within a set scope of available options
- Communicate effectively with all internal teams regarding client changes and/or updates
- Frequent and effective contact with clients, particularly during periods of implementing upgrades/changes to account
- Operate as a subject-matter expert (SME) for best practices and policies, educate his/herself on industry trends and the impact to our customers
Skills
- Bachelors' Degree
- 7+ years of sales and/or account management experience required
- 2+ years of experience working with large Enterprise customers desired
- Previous experience working in the healthcare industry or with healthcare technology
- Strong relationship development and management skills
- High amount of self-agency and empathy + ability to demonstrate extreme ownership over dedicated set of accounts, supporting some of the largest Hospice and Home Health organizations across the country
- Experience utilizing strategic account management practices
- Proven track record of managing and scaling high-value, enterprise-level client relationships
- Exceptional communication skills with the ability to articulate complex ideas clearly to stakeholders at all levels, from frontline teams to executive leadership (C-suite)
- Ability to quickly learn key characteristics of new products/solutions and communicate the value of those solutions to customers
- Excellent problem resolution skills
- Ability to develop and maintain relationships with C-Level executives
- Ability to establish oneself as a trusted advisor
- Ability to lead a diverse group in addressing customer needs
- Highly motivated and results oriented
- Ability to occasionally travel to support customers and/or industry conferences
- Previous experience using Salesforce as the project reporting tool and forecasting method
Benefits
- Health insurance
- Flex Spending/Health Savings Accounts
- Dental Insurance
- Vision insurance
- Short Term Disability
- A Day of service (8 hrs to volunteer in addition to earned PTO)
- Paid training
- Paid time off
- 401(k) plan
- Life insurance
- Employee assistanceprogram
Company Overview