Note: The job is a remote job and is open to candidates in USA. Maxio is a PE-backed software company that helps B2B SaaS businesses unlock their next stage of growth. They are seeking a Director of Payment Risk Operations to set the risk strategy and own the end-to-end risk function for their rapidly growing payments business. This role involves leading a team, ensuring compliance, and collaborating with various departments to enable responsible growth.
Responsibilities
- Set and own Maxio Payments' risk strategy, appetite, and policy framework in partnership with the CFO — balancing sound risk management against the growth ambitions of a fast-scaling payments business
- Own the full risk function — underwriting, transaction monitoring, dispute and fraud management, and compliance — along with the operating model and systems that scale it
- Direct credit and risk decisioning across the merchant lifecycle, and own the policies, thresholds, and KYC/KYB standards that govern it as the portfolio grows
- Own the standards, tooling, and escalation paths for surfacing credit, fraud, and compliance risk early — and lead the response when it counts
- Own compliance with card brand rules, sponsor bank requirements, and applicable regulations (NACHA and others), and serve as Maxio's senior point of contact for banking, processing, and network partners
- Design and implement the tooling, automation, reporting, and playbooks that let us triple processed volume without tripling risk — or headcount
- Be the risk voice in the room with the CFO, executive team, sponsor banks, and the board — shaping decisions, not just reporting them
- Lead, mentor, and grow the team (currently three), and define how the function is structured and staffed as the business scales
- Partner with Product, Sales, Customer Success, Partnerships, and Finance to grow the business responsibly, turning risk from a gate into an enabler
Skills
- A blend of payments/risk depth and B2B SaaS/software fluency — you've worked in payments risk, and you understand how a software company's merchant base and growth model actually behave
- 8+ years in payments, risk management, or financial services operations, including 3+ years leading risk or payment operations teams or functions
- A track record of owning a risk function or major risk domain — setting policy and appetite, not just executing against someone else's
- Hands-on expertise in underwriting, credit risk, fraud prevention, and transaction monitoring — ideally in an embedded payments, PayFac, or platform context
- Working knowledge of card brand rules, sponsor bank guidelines, NACHA, and payment processing systems
- A builder's mindset — comfortable operating where the playbook doesn't fully exist yet, and motivated by scaling systems and teams rather than just running them
- Strong analytical skills; fluency in Excel/Google Sheets and reporting tools; Salesforce or comparable CRM experience a plus
- Board-ready communication — clear and credible across executive, partner, and technical audiences
- Bachelor's degree in business, finance, or a related field, or equivalent experience
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