Note: The job is a remote job and is open to candidates in USA. Rockbot is an omnichannel media platform committed to elevating customer and employee experiences. They are seeking a Director of Finance & Billing Operations to lead billing and accounts receivable operations, manage billing processes, and optimize their NetSuite system for improved efficiency and reporting.
Responsibilities
- Own end-to-end billing, invoicing, collections, and payment reconciliation across all customer segments and revenue streams
- Manage billing operations for SaaS subscriptions, usage-based services, enterprise contracts, hardware, professional services, and advertising products
- Establish scalable billing policies, controls, workflows, and documentation
- Drive collections performance, cash flow optimization, and DSO improvement
- Partner with Accounting on month-end close, reconciliations, revenue reporting, and audit support
- Manage Avalara sales tax compliance and exemption processing
- Own billing support operations, identify recurring issues, and drive long-term process improvements
- Partner closely with Sales, RevOps, Finance, GTM Systems, and Engineering to refine billing processes as upstream systems mature
- Define billing triggers, operational handoffs, and data requirements that support accurate invoicing and reporting
- Identify and resolve data quality issues that create downstream billing and collections challenges
- Improve workflows supporting complex customer structures, including enterprise, government, education, multi-location, and franchise-style accounts
- Continuously evaluate opportunities to improve automation, scalability, and operational efficiency
- Configure and maintain billing workflows, invoice templates, payment terms, revenue schedules, saved searches, dashboards, and automation
- Design solutions for complex billing scenarios, including: SaaS subscriptions, Consumption and usage-based billing, Hardware and inventory-related billing, Professional services, Enterprise PO-based contracts, Multi-element arrangements, Prepaid, ratable, and event-based revenue models
- Define system requirements, document solutions, and partner with technical teams on implementation
- Support integrations between Salesforce, Mulesoft, and NetSuite to ensure accurate and scalable billing operations
- Evaluate system enhancements and process improvements based on business impact and operational efficiency
- Own billing and revenue reporting, including ARR, MRR, deferred revenue, collections performance, and operational KPIs
- Manage license and royalty reporting requirements for content providers and strategic partners
- Build dashboards and reporting that provide visibility into billing accuracy, collections performance, DSO, and operational health
- Deliver actionable insights that improve decision-making and support company growth
Skills
- 8+ years of experience in Billing Operations, Finance Operations, Revenue Operations, or Order-to-Cash functions within a B2B SaaS or technology environment
- 5+ years managing a billing, finance operations, revenue operations, or order-to-cash function
- Deep hands-on NetSuite expertise (4+ years). This role requires someone who has personally configured billing workflows, revenue schedules, automation, saved searches, dashboards, and reporting within NetSuite—not someone who has only partnered with administrators or consultants
- Demonstrated experience billing across multiple revenue streams, including SaaS subscriptions, consumption-based billing, hardware, professional services, advertising, and enterprise contracts
- Experience operating in complex billing environments supporting large customer populations, multi-location account structures, and multiple revenue models simultaneously
- Ability to define system requirements, document solutions, and partner with technical teams to implement scalable processes and workflows
- Strong working knowledge of Salesforce as the upstream source of contract and order data
- Solid understanding of ASC 606, deferred revenue, revenue schedules, and billing-to-GL reconciliation
- Strong analytical, operational, and problem-solving skills with a track record of improving processes and systems
- Excellent communication skills and the ability to influence stakeholders across Finance, Sales, RevOps, Product, and Engineering
- Experience with Avalara or similar tax automation platforms
- Familiarity with Mulesoft or similar integration technologies
- Experience with Tableau or other BI tools
- Experience with Ironclad or another contract lifecycle management platform
- Background in media, advertising, content, music, or licensing-driven businesses
- Experience supporting multi-unit, franchise, enterprise, or location-based customer models
Benefits
- Equity
- Comprehensive benefits
Company Overview
Rockbot is a streaming media platform for businesses including TV, background music, mobile app and digital signage applications. It was founded in 2010, and is headquartered in Oakland, California, USA, with a workforce of 51-200 employees. Its website is http://rockbot.com.