Note: The job is a remote job and is open to candidates in USA. Forbes is an iconic global media brand that has symbolized success for over a century. They are seeking a Director of Enterprise AI Operations to lead the design and execution of AI operations across the company, focusing on transforming internal workflows and driving measurable business outcomes.
Responsibilities
- Execute and operationalize Forbes’s internal AI roadmap in partnership with executive leadership
- Drive implementation of a focused set of high-impact AI initiatives that materially improve workflows and business outcomes
- Translate strategic priorities into scalable operational programs, processes, and execution plans
- Ensure AI capabilities are embedded into existing workflows and systems rather than operating as parallel or optional tools
- Partner closely with Product and Engineering teams to support the successful deployment and integration of AI capabilities across the organization
- Lead enterprise-wide AI adoption efforts across Editorial, Audience Development, Consumer Revenue, Advertising, and corporate functions
- Build and scale repeatable enablement systems, training programs, and operational playbooks that drive sustained behavioral change
- Own change management processes end-to-end, proactively identifying resistance points, gathering feedback, and partnering with department leaders to improve adoption
- Build and manage an internal AI community of practice to share knowledge, best practices, and workflow innovations across teams
- Partner with HR and organizational leadership to support workforce readiness and AI literacy initiatives
- Support AI governance efforts in partnership with Product, Legal, Editorial Standards, Security, and Privacy teams
- Help establish operational standards and processes for responsible AI usage, including sourcing, attribution, disclosure, and approved use cases
- Assist in rationalizing Forbes’s AI tooling ecosystem by evaluating usage, overlap, adoption, and business value
- Partner with leadership on vendor evaluations, implementation planning, and operational rollout of AI tools and platforms
- Monitor operational and reputational risks associated with AI adoption and escalate concerns proactively
- Build and maintain operational reporting frameworks and dashboards that track AI adoption, workflow efficiency, time savings, output quality, and business impact
- Define and measure success based on organizational adoption and measurable operational outcomes
- Partner with leadership to assess ROI and effectiveness of AI initiatives across teams and workflows
- Support budget and vendor management processes with a focus on operational efficiency and measurable value creation
- Communicate clearly and effectively with senior leadership and cross-functional stakeholders regarding initiative progress, adoption metrics, operational challenges, and business impact
- Serve as the operational lead for enterprise AI transformation initiatives across the company
- Lead and develop a high-performing team focused on execution, enablement, and operational excellence
- Foster strong cross-functional alignment while maintaining focus on organizational outcomes and execution discipline
Skills
- 8–12+ years of experience in transformation, operations, product, platform, or program leadership roles
- Proven track record in building and scaling AI operations functions or enterprise operational programs that changed how teams work
- Strong change management experience, including driving adoption across large, diverse, and sometimes resistant organizations
- Experience defining and managing operational standards, workflows, and governance frameworks at scale
- Experience executing complex cross-functional initiatives with multiple stakeholders and competing priorities
- Comfortable operating in ambiguous, high-visibility environments with evolving priorities
- Strong operational and execution instincts, with the ability to translate strategic direction into scalable implementation plans
- Experience building or scaling internal systems, workflows, enablement programs, or operational platforms
- Exceptional organizational and stakeholder management skills
- Hands-on experience applying AI/LLMs to operational workflows, with sharp instincts for where they create value and where they don't
- Data-driven mindset with experience measuring operational impact and adoption outcomes
- Fluency in translating complex initiatives into clear operational direction and organizational alignment
- Comfortable serving as a force multiplier for executive leadership by helping operationalize and scale strategic initiatives across the organization
- Background in consulting, internal strategy, change management, or operational excellence functions within scaled organizations
- Experience in digital media, publishing, or content-driven businesses
- Experience leading enterprise workflow or large-scale operational transformation initiatives
- Familiarity with personalization systems, content operations, or audience growth mechanics
- Experience operationalizing AI platforms such as OpenAI, Vertex AI, or similar
- Experience partnering with Legal, Privacy, Security, or Compliance teams on technology initiatives
- Experience managing or rationalizing complex SaaS or AI tooling environments
Benefits
- Forbes aims to offer employees the flexibility they need in order to be successful.
- Some positions may require candidates to be based in a specific location for consideration while some roles may be fully remote (within the U.S.) if it aligns with the needs of the position.
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