Note: The job is a remote job and is open to candidates in USA. Dodge Construction Network is seeking a strategic and results-driven Director, Enterprise Account Management, to lead and scale our enterprise customer portfolio. This role is responsible for driving retention, expansion, and customer success outcomes across our largest and most strategic accounts.
Responsibilities
- Lead, coach, and develop a team of Enterprise Account Managers
- Establish and manage performance expectations, KPIs, and career development plans
- Foster a high-performance, customer-centric culture
- Build and establish a modern Enterprise Customer go-to-market process to drive aggressive growth
- Own enterprise account performance, including:
- Net Revenue Retention (NRR)
- Gross Retention
- Expansion revenue
- Develop and execute strategies to grow existing accounts and identify upsell/cross-sell opportunities
- Build and maintain executive-level relationships with key customers
- Partner with customers to understand business goals and align solutions accordingly
- Expand and multi-thread existing account relationships
- Lead account planning and quarterly business reviews (QBRs)
- Partner with Sales on account transitions and expansion strategy
- Collaborate with Customer Success to ensure adoption and value realization
- Provide feedback to Product and Marketing based on customer insights
- Implement scalable processes for account management and forecasting
- Utilize CRM and data analytics to drive decision-making
- Track and report on key metrics and performance trends
Skills
- Bachelor's degree in a related field and/or equivalent education and work experience
- 8-12+ years of experience in account management, sales, or customer success
- 3-5+ years of experience leading enterprise-facing teams
- Proven track record of driving retention and revenue growth within large accounts
- Experience managing complex, high-value customer relationships
- Strong analytical and strategic thinking skills
- Excellent communication and executive presence
- Strong understanding of enterprise sales cycles and post-sale account strategies
- SaaS or data-driven solutions experience
Benefits
- Market competitive salary
- Comprehensive benefits
- Uncapped variable incentive plans or an annual discretionary performance bonus
- Reasonable accommodation for people with disabilities
Company Overview