Note: The job is a remote job and is open to candidates in USA. Philips is a health technology company focused on improving healthcare access for everyone. They are seeking a Director of E-commerce Operations to manage the online sales ecosystem, focusing on strategy, platform management, digital marketing, and cross-functional collaboration to drive online revenue and enhance customer satisfaction.
Responsibilities
- Develop and execute comprehensive e-commerce strategies, set goals, analyze trends, and explore new sales channels (marketplaces, social commerce)
- Oversee the e-commerce platform (website, mobile), ensuring functionality, performance, and seamless integration with other systems and technical integrations (ERP, CRM, ERP, WMS)
- Implement strategies to increase traffic, conversion rates, and customer engagement through SEO, SEM, email, social media, and content marketing
- Manage day-to-day operations, including order processing, inventory management, logistics, and third-party (3PL) relationships
- Monitor KPIs, analyze performance data (traffic, conversion, AOV), and use insights to identify trends and opportunities for improvement
- Continuously enhance the customer journey, from browsing to checkout, ensuring a seamless, personalized, and satisfying experience
- Work closely with Marketing, IT, Product, Supply Chain, and Customer Service to align digital efforts with overall business goals
- Evaluate and implement new technologies (AI, personalization, new sales channels) to stay competitive
Skills
- 8+ years of experience with Bachelor's OR Minimum 6 years of experience with Master's in areas such as Sales Strategy, Business Development, E-commerce, Sales Operations, Marketing technology, Healthcare, MedTech or equivalent
- Experience driving E-Commerce Strategy, building or scaling e‑commerce in large, complex organizations
- Well versed with Go-to-market planning, segmentation and targeting
- Proven e‑commerce / digital commerce leadership
- Experience working in regulated industries
- Familiarity with healthcare or medtech is helpful
Benefits
- Annual incentive bonus
- Sales commission
- Long-term incentives
- Generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- Stock purchase plan
- Education reimbursement
Company Overview
Philips is a technology company that operates in various fields, including healthcare, consumer electronics, lighting, and home appliances. It was founded in 1891, and is headquartered in Amsterdam, Noord-Holland, NLD, with a workforce of 10001+ employees. Its website is https://www.usa.philips.com.