Note: The job is a remote job and is open to candidates in USA. Miratech is a global IT services and consulting company that supports digital transformation for large enterprises. They are seeking a Director of Client Management and Growth to drive renewals and expansion while building strong relationships with enterprise clients, overseeing net revenue retention, and leading a client management team.
Responsibilities
- Own end-to-end renewal and expansion performance for managed services, ensuring exceptional net revenue retention and reduced churn
- Design and implement structured playbooks for renewals and expansions, with a focus on value realization and outcome-based strategies
- Drive upsell and cross-sell processes closely tied to client adoption, growth roadmaps, and executive-level alignment
- Lead, coach, and develop a high-performing client management team focused on delivering best-in-class customer experiences
- Foster long-term trusted partnerships with clients through effective stakeholder engagement and proactive risk management
- Collaborate cross-functionally to align customer strategies with internal delivery, product, and financial goals
- Perform other duties as may be required consistent with the purpose of this role
Skills
- Proven track record in driving renewals, expansions, and net revenue retention within IT managed services or SaaS environments
- Experience managing strategic enterprise accounts and building strong C-level relationships
- Strong leadership skills with prior experience developing and mentoring account management or client success teams
- Deep understanding of revenue growth strategies, value-based client engagement, and adoption-focused activities
- Excellent analytical, negotiation, and communication skills in a fast-paced, global business environment
- Ability to work cross-functionally and collaboratively across multiple departments and stakeholders
- Bachelor's degree or higher in Business, Technology, or a related field
Benefits
- Health insurance
- A relocation program
- Make the most of the flexibility that comes with remote work
- A range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities
- Collaborate on impactful projects for top global clients and shape the future of industries
- Be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events
Company Overview