Note: The job is a remote job and is open to candidates in USA. Carrington Holding Company, LLC is a holding company primarily engaged in asset management, mortgages, and real estate transactions. They are seeking a Digital Operations Process Supervisor to oversee daily operations of the digital workforce, ensuring resource availability and acting as a liaison between development teams and business users.
Responsibilities
- Monitor and oversee the daily operations of the digital workforce using the Blue Prism application
- Troubleshoots and triages issues encountered with digital workers and their processes, determine appropriate corrective actions, and assesses any impact of corrective actions on other IT processes, staff, etc
- Prepares automated work schedule, expedites workflow, and shifts resources to ensure all jobs are running accurately and timely within the department
- Regularly review operational procedures to ensure best practices to achieve department goals related to productivity, cost per unit, and accuracy
- Develop and provide daily, weekly, and monthly status reports to IT leadership and executives
- Recommend continuous improvement of processes and strategies for improvement using data analytics; determines what is working accurately and makes corrective actions to ensure success
- Serve as a subject matter expert for end users in the business units; provide training and support regarding robotic process automation
- Writes and maintains system documentation
- Create, escalate and assign tickets to development teams as needed
- Monitor service levels to ensure quality and productivity standards are met
- May be trained and participate in RPA coding modifications, updates, and improvements
Skills
- High school diploma or its equivalent required
- Experience with an RPA application required (Blue Prism, Automation Anywhere, UIPath)
- Effective oral, written, and interpersonal communication skills
- Capable of interacting with all levels of associates, including business unit leaders
- Strong organizational skills with the ability to prioritize and multi-task
- Ability to schedule processes, monitor resources, and log issues
- Ability to explain issues to a Blue Prism expert and follow instructions accurately
- A basic understanding of business processes and workflows
- Ability to solve problems effectively and quickly
- Strong commitment to operational excellence
- BA/BS degree preferred
- Experience with Blue Prism preferred
- Previous experience in systems administration preferred
- SQL experience preferred
Benefits
- Comprehensive healthcare plans for you and your family.
- A discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
Company Overview
Carrington Holding Company, LLC is a financial service provider for mortgages, asset management, real estate. It was founded in 2003, and is headquartered in Aliso Viejo, California, USA, with a workforce of 1001-5000 employees. Its website is http://carringtonhc.com/.