Note: The job is a remote job and is open to candidates in USA. Digible is a privately owned company that provides sophisticated digital marketing solutions to the multifamily industry. The Account Manager will manage client relationships, oversee digital marketing campaigns, and act as a product expert for Digible's tech platform, Fiona, ensuring client satisfaction and campaign performance.
Responsibilities
- Manage 4–8 clients across 100–120 accounts as the primary point of contact and relationship owner
- Deliver proactive communication and strategic guidance — clients should hear from you before they need to reach out
- Provide monthly and mid-month performance reports with clear analysis and actionable recommendations, completed by set deadlines
- Monitor client KPIs, retention, and satisfaction — identify risks early and take action within 48 hours
- Maintain a monthly retention rate of 96%+ and a response time under 6 hours
- Oversee all digital aspects of client campaigns including Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Reputation Management, Email, and more
- Proactively analyze campaign data to identify trends, issues, and optimization opportunities
- Collaborate cross-functionally with Paid Media, Organic, and Tech teams to drive continuous performance improvement
- Serve as a product expert for Fiona, Digible’s tech platform — lead client demos, support onboarding, track issues, and relay feedback to the development team
- Contribute insights and process improvement ideas to departmental initiatives
- Work cross-functionally to ensure accuracy, efficiency, and consistent service delivery
Skills
- 2–4 years in a client-facing role
- 2+ years of digital marketing experience, including paid search and paid social
- Experience in a fast-paced agency environment
- Strong communication skills — clear, responsive, and direct
- A growth mindset and genuine curiosity about digital marketing
- Multifamily, Senior Living, or Student Housing experience is a plus
Benefits
- 4-Day Work Week (32 Hour Work Week)
- WFA (Work From Anywhere)
- We offer 3 weeks of PTO as well as Sick leave, and Bereavement
- We offer 11 paid holidays
- 401(k) + Match
- 75% employer paid health benefits (Medical, Dental, and Vision)
- We offer $75/month reimbursement for Physical Wellness
- We offer $75/month reimbursement for Mental Wellness
- $1000/year travel fund for employees who have been with Digible 3+ years
- Monthly subscription for Financial Wellness Coaching
- Dog-Friendly Office
- Paid Parental Leave
- Monthly Social Events
- Weekly Lunches and Snacks for in-office employees
Company Overview