Note: The job is a remote job and is open to candidates in USA. IntelePeer is the leading provider of an end-to-end Conversational AI Platform for enterprise communications. They are seeking a Data & Reporting Analyst to join their Analytics team, where the role involves building standardized dashboards, analyzing AI performance data, and collaborating with Customer Success to provide actionable insights to clients.
Responsibilities
- Design, build, and maintain Sigma dashboards that visualize AI and interaction performance across client accounts
- Lead standardization efforts — developing reusable dashboard templates and a consistent KPI framework that scales across IntelePeer's client base
- Maintain and evolve documentation for analytics processes, data definitions, and dashboard logic
- Analyze AI agent performance data with a focus on call containment rates, self-service rates, agentic AI metrics, and outbound campaign effectiveness
- Develop and deliver weekly performance scorecards and support quarterly business reviews with trend analysis and proactive recommendations
- Build monitoring and alerting visibility into GenAI solutions — flagging deviations from expected performance baselines
- Identify patterns across clients that reveal opportunities for automation improvement or workflow optimization
- Partner with Customer Success Managers to prepare and present data-driven insights during client reviews and continuous improvement sessions
- Collaborate with Product, Custom Development, and Solutions teams to ensure key performance signals are captured at the platform level and surfaced in reporting
- Serve as a data advocate internally — championing a 'Data First' mindset and helping internal stakeholders interpret and act on analytics outputs
Skills
- Proficiency in Sigma for dashboard development — you can build, customize, and maintain production dashboards independently
- Demonstrated ability to communicate analytical findings to non-technical audiences — clients, CSMs, and executives
- Experience developing performance scorecards, trend reports, or similar recurring analytical deliverables
- A structured, detail-oriented approach — you think in frameworks, not one-offs
Benefits
- Unlimited Vacation for exempt employees
- Paid Holidays
- Competitive medical, dental & vision insurance for employees and their dependents
- 401K Retirement Plan
- Stock Options
- Company-paid life insurance
- Health & Flexible Savings Accounts
- Cell phone, gym, and internet reimbursement
- Paid Parental Leave
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Free snacks (Denver, and or Fort Lauderdale)
- Fun events (virtual and in-person)
Company Overview
IntelePeer develops a CPaaS-based cloud platform to offer IP communications and SIP trunking services for enterprises. It was founded in 2003, and is headquartered in Dania, Florida, USA, with a workforce of 201-500 employees. Its website is http://www.intelepeer.com.