Note: The job is a remote job and is open to candidates in USA. Rockstar is a mobile-first digital product studio that creates extraordinary digital products. They are seeking a Customer Support Specialist to assist small businesses in setting up their bookkeeping services and provide ongoing support, leveraging bookkeeping knowledge to enhance customer experience.
Responsibilities
- Run live video onboarding calls with new customers to gather key business context and complete bookkeeping setup (bank/credit card connections, historical bookkeeping needs, etc.)
- Support customers across chat and email by answering bookkeeping questions, diagnosing issues, and driving them to resolution quickly and empathetically
- Maintain accurate customer notes and status updates in internal systems to ensure strong follow-through and smooth handoffs
- Collaborate with other company teams to improve workflows and surface product feedback based on recurring customer needs
- Exceed partner and customer expectations by providing thoughtful, proactive, and detail-oriented support
Skills
- 2+ years of experience in a customer-facing (support, onboarding, etc.) or bookkeeping role
- Familiarity with small business bookkeeping fundamentals and basic financial concepts
- Strong live communication and active listening skills
- Excellent written communication skills
- Strong attention to detail and ability to manage multiple tasks simultaneously
- An ownership and growth mindset
Company Overview
Rockstar is rebuilding the infrastructure for employability by collapsing the cost of hiring. It was founded in 2023, and is headquartered in Atlanta, GA, US, with a workforce of 2-10 employees. Its website is http://www.tryrockstar.com.