Note: The job is a remote job and is open to candidates in USA. Concentrix is a world leader in customer service, operating in over 70 countries and recognized for its employee-focused culture. They are seeking a Customer Support Advisor with Czech language skills to assist customers with inquiries, registrations, and order-related issues in a dynamic, multicultural environment.
Responsibilities
- Answer calls (only inbound, no tele-marketing) and reply to e-mails from customers in Czech language
- Help customers with their registration, profile settings, orders, delivery, returns and
- Solve claims (lost package, damaged goods, partial returns, etc.)
- Enter and maintain data up-to date in internal database; work with ticketing system
- We work in shifts according to schedule:
- Monday - Friday - 08:00 - 16:30 OR 11:30 - 20:00
- Saturday and bank holidays 09:00-18:00
- Weekly hours: 38,75
Skills
- Fluent Czech written and spoken - intermediate English
- Computer literacy, able to learn quickly
- Multitasking, active listening, customer oriented
- Remote work - internet speed at 25 Mbps/download minimum
Benefits
- Home office with company-provided equipment for your comfort and flexibility
- Meal contribution as an additional allowance
- Attractive performance bonuses and a rewarding referral program
- Benefit card with monthly balance added from us
- Daily use of foreign languages, especially English, in an international environment
- A fair, supportive, and people-focused team culture that values respect and collaboration
- Extensive training and clear opportunities for career growth within a global company
- Fun and engaging activities – team-building events, company celebrations, sports, and more
Company Overview
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.