[Remote] Customer Success Representative

Note: The job is a remote job and is open to candidates in USA. Nextracker Inc. is a company focused on driving the global energy transition through an integrated clean energy technology platform. They are seeking a Customer Success Representative who will be responsible for ensuring overall customer satisfaction, minimizing churn, and identifying growth opportunities for accounts.

Responsibilities

• Drive overall customer satisfaction and long-term success
• Minimize customer churn through proactive engagement and support
• Identify and pursue opportunities for account growth
• Develop customers into positive external references and advocates
• Act as the voice of the customer to internal teams
• Collaborate cross-functionally to ensure customers receive expected value from products and services
• Influence product offerings and help prioritize development and delivery efforts
• Contribute to a team-oriented Customer Success function that partners across the organization
• Present robotic inspection findings to customer asset managers and O&M site teams
• Validate the value of inspection findings and refine scope of work as needed
• Provide data quality feedback to robot operations teams
• Lead data-driven discussions during regular customer account meetings
• Visit customer sites as needed to strengthen engagement and outcomes
• Manage one primary key account across multiple service locations
• Build and maintain strong relationships with local site teams
• Deliver consistent value across all customer touchpoints

Skills

• Minimum 5+ years of relevant experience
• Highschool Diploma
• Drive overall customer satisfaction and long-term success
• Minimize customer churn through proactive engagement and support
• Identify and pursue opportunities for account growth
• Develop customers into positive external references and advocates
• Act as the voice of the customer to internal teams
• Collaborate cross-functionally to ensure customers receive expected value from products and services
• Influence product offerings and help prioritize development and delivery efforts
• Contribute to a team-oriented Customer Success function that partners across the organization
• Present robotic inspection findings to customer asset managers and O&M site teams
• Validate the value of inspection findings and refine scope of work as needed
• Provide data quality feedback to robot operations teams
• Lead data-driven discussions during regular customer account meetings
• Visit customer sites as needed to strengthen engagement and outcomes
• Manage one primary key account across multiple service locations
• Build and maintain strong relationships with local site teams
• Deliver consistent value across all customer touchpoints

Benefits

• Health care coverage
• Dental and vision
• 401(K) participation including company matching
• Company paid holidays with unlimited paid time off
• Generous discretionary company bonuses
• Life and disability protection
• Employees in certain positions may be eligible for stock compensation

Company Overview

Company H1B Sponsorship