Note: The job is a remote job and is open to candidates in USA. Attio is on a mission to redefine CRM for the AI era, building the first AI-native CRM for ambitious go-to-market teams. The Customer Success Manager will be responsible for designing and managing customer retention, health, renewal, and upsell programs while guiding customers through complex use cases.
Responsibilities
- Lead high-touch success plans for top accounts, serving as both business relationship owner and a consultative product expert
- Design and execute strategies to monitor health, and drive adoption, retention, and up-sells on a one-to-one and one-to-many basis
- Partner with fellow CSMs to bring new ideas, codify best practices, and build reusable program templates to drive scale and consistency as we grow and expand upmarket
- Contribute to one-to-many scaled programs for second-tier accounts using channels like email, workshops/webinars, office hours, and community programs
- Use data to segment customers based on their product usage and firmographic data, and provide appropriately tailored resources to each group
- Collaborate with SE, post-sale, and Support teams to create content for scaled programs
- Collaborate with marketing and product on brand and activation content
Skills
- 5+ of relevant professional experience, of which 3+ were in a CS or Account Management role
- A passion for technology and experience coaching customers on how to get the most out of a complex software product
- Experience building programs in addition to having strong customer relationship skills
- Experience at early or growth-stage startups
Company Overview
Attio provides an AI CRM platform that helps businesses manage customer data, workflows, and pipelines. It was founded in 2019, and is headquartered in London, England, GBR, with a workforce of 51-200 employees. Its website is https://attio.com.