Note: The job is a remote job and is open to candidates in USA. Marvel Marketers is a global Marketing Automation and Digital Marketing consultancy seeking a proactive Customer Storytelling & Content Project Manager. The role involves transforming customer interviews into compelling marketing deliverables and managing the storytelling process from draft to approval.
Responsibilities
- Review customer interview transcripts, briefs, message maps, and video footage to identify the strongest customer storyline
- Help determine the best 120 seconds of content from longer customer interviews for short-form videos
- Provide creative direction and feedback on video cuts, including pacing, story flow, key stats, visual graphics, and B-roll opportunities
- Partner with the external video agency to improve draft work from initial cut to polished final deliverable
- Use transcripts and interview materials to support written customer stories for web publication
- Identify and recommend strong customer quotes for approval
- Determine what content should be included in customer sell sheets or related sales enablement materials
- Manage multiple customer story asset packages at once, including videos, written stories, quotes, sell sheets, and approval bundles
- Track asset status, approvals, dependencies, and next steps across approximately 25 customer stories and multiple deliverables per customer
- Keep agency partners accountable to timelines, quality expectations, and deliverables
- Bring organization for productivity, not organization for organization’s sake
- Proactively flag gaps, risks, blockers, and recommendations without waiting to be asked
Skills
- Experience in customer storytelling, content marketing, case studies, video storytelling, or customer advocacy
- Strong ability to distill long-form interviews into concise, compelling narratives
- Understanding of marketing message maps, product messaging, and customer proof points
- Strong eye for video pacing, story flow, and what makes a customer story compelling
- Ability to review video cuts and provide actionable feedback to an agency or production partner
- Strong project management skills, including timeline tracking, asset management, approvals, and stakeholder follow-up
- Excellent attention to detail and quality control
- Ability to manage multiple customer stories and deliverables in parallel
- Strong written communication skills
- Comfortable working with AI-enabled workflows or organizing assets that may involve AI tools
- Comfortable working with technical, security, or enterprise/B2B content
- Prior experience supporting enterprise technology client(s)
- Experience working with security, cloud, SaaS, cybersecurity, or technical product marketing
- Experience working with agencies such as video production, creative, or content agencies
- Familiarity with customer story deliverables, including videos, web stories, quote approvals, and sell sheets
- Experience with stakeholder management in a fast-paced marketing organization
- Experience using project trackers, workback schedules, Google Workspace, or similar tools
- Prior work on customer stories, internal stakeholder stories, launch content, or event-related storytelling
Company Overview
Marvel Marketers is a marketing company that provides creative content, technology solutions, events marketing, and data analysis. It was founded in 2013, and is headquartered in San Mateo, California, USA, with a workforce of 51-200 employees. Its website is https://www.marvelmarketers.com.