Note: The job is a remote job and is open to candidates in USA. Razor is hiring a 100% Remote Junior / Entry-Level Customer Service Technician to support users with technical issues and system-related questions. This role is ideal for individuals beginning their careers in technical support who are patient, clear communicators, and comfortable working in fast-paced environments.
Responsibilities
- Respond to user questions and basic technical issues
- Follow guides and scripts to help resolve common problems
- Document issues clearly and track them through resolution
- Escalate more complex problems to engineering or support teams
- Act as a bridge between users and technical teams
- Help identify recurring issues and flag patterns to the team
- Learn how systems work to troubleshoot more effectively over time
Skills
- Strong communication skills with a clear, calm, and professional approach
- Problem-solving mindset with the ability to stay composed under pressure
- Ability to follow processes and document steps accurately
- Comfortable using computers and learning new systems quickly
- Good time management skills with the ability to prioritize tasks
- Team-oriented attitude and willingness to ask for help when needed
- Must be eligible to obtain a Public Trust or similar clearance
- Exposure to ticketing systems such as ServiceNow or Jira
- Basic understanding of how software or applications work
- Experience in customer-facing roles such as retail, hospitality, or call centers
- Familiarity with technical environments or a strong interest in IT
Benefits
- Medical, dental, and vision insurance
- Life and disability insurance
- A 401(k) plan
- Paid time off
- Paid holidays
Company Overview