Note: The job is a remote job and is open to candidates in USA. Sharetown partners with leading retailers to recover oversized customer returns, giving quality products a second life while reducing waste. The Customer Support Agent will provide exceptional support to partners, customers, and representatives, focusing on resolving customer service issues and ensuring a positive experience for all stakeholders.
Responsibilities
- Deliver exceptional service by responding to partner, customer, and Representative inquiries promptly, professionally, and accurately
- Serve as the primary liaison between Account Managers, partners, customers, and internal teams to ensure clear communication and timely issue resolution
- Review, process, and resolve rep issues submitted through the Reprise platform in accordance with Company policies and service standards
- Receive, review, and process disposal requests, ensuring all required information is complete and accurately documented
- Submit approved disposal requests for payment in accordance with Company procedures and established timelines
- Maintain accurate records of customer interactions, disposal requests, issue resolutions, and related documentation to ensure data integrity and reporting accuracy
Skills
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities
- Ability to manage multiple communication channels effectively
- Customer-focused attitude with a proactive approach to service
Company Overview