Note: The job is a remote job and is open to candidates in USA. Modivcare is a company focused on improving lives through service-oriented roles, and they are seeking an experienced Customer Service Representative. This role involves being the first point of contact for members, resolving questions and concerns while coordinating transportation services to ensure positive health outcomes.
Responsibilities
- Assists customers with transportation questions and concerns
- Schedules, modifies, and cancels reservations as requested
- Obtains and documents details of customer complaints and concerns
- Ensures all relevant customer information is accurately documented
- Attends required meetings and adheres to company policies and procedures
- Maintains acceptable attendance and punctuality standards
- Ensures accurate trip data entry and documentation
- Maintains a polite, professional, and courteous demeanor at all times
- Demonstrates commitment to producing high-quality work
- Refers unresolved customer grievances to appropriate departments for further investigation and resolution
- Promotes a positive and collaborative working environment
- Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage
- Participates in additional projects or duties as assigned
Skills
- MUST LIVE IN VIRGINIA
- High-speed internet of at least 25 Mbps download and 5 Mbps upload (proof of speed test required)
- Ability to directly hardwire to modem
- Dedicated work area separated from other living spaces to ensure privacy of sensitive information
- Ability to attend 100% of training and be on camera for the first 30 days of employment
- Excellent customer service and interpersonal skills with the ability to work independently and as part of a team
- Ability to quickly learn new technology and processes. Understand and follow complex instructions
- Ability to accurately type at least 35 words per minute
- High School Diploma preferred
- 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience
Benefits
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Company Overview