Note: The job is a remote job and is open to candidates in USA. DriveTime is a family of brands that includes SilverRock, which specializes in automotive warranty and ancillary products. The Customer Service Representative is responsible for managing inbound and outbound calls to educate customers about their warranties while providing exceptional customer service in a fast-paced environment.
Responsibilities
- Responsible for inbound and outbound phone calls where you’ll be educating and answering questions regarding the customer's warranty
- Anticipate customer needs by evolving self-service options while providing world-class customer service
- Manage customer interactions and conflict effectively
Skills
- High School diploma required; Associate or Bachelor's degree is preferred
- 3+ years of experience working in a customer service role with conflict resolution
- Must be located in AZ, FL, GA, NC, TN, TX, UT or NV
- Excellent verbal and written communication skills
- Agile in a fast-paced environment
- Plays well with others
- Works well in a time crunch
- Fantastic problem solver
- Positive emotional resilience
- Associate or Bachelor's degree
- Experience in the automotive industry is a huge plus!
- Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing
Benefits
- Work From Home. Feel free to rock the casual wear while still being camera ready. You will be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet.
- Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
- But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
- Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
- Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
- Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
- Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
- Consistent Work Schedule. You’ll get a set schedule Monday through Friday, with rotating Saturdays! With that, we do ask for some flexibility and overtime as needed.
- Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
- In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
- Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
- We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
- Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Company Overview
DriveTime Automotive Group is a dealer helping people with credit issues purchase a vehicle of their choice. It was founded in 2002, and is headquartered in Tempe, Arizona, USA, with a workforce of 1001-5000 employees. Its website is https://www.drivetime.com.