[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Terminix is a member of the Rentokil family of companies, a global leader in Pest Control and other services. They are seeking a Customer Service Representative responsible for handling inbound and outbound customer contacts to solve needs and retain customers while providing a high-quality service experience.

Responsibilities

• Handles customer correspondence for service, scheduling, and billing inquiries
• Offers creative Home Inspection leads to qualifying customers
• Cultivates and maintains on-going customer relationships
• Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
• Communicates with branch personnel to resolve service and scheduling issues
• Initiates outbound customer service calls for various campaigns
• Handles incoming calls from technicians to provide support

Skills

• High School Diploma or GED
• Ability to use a personal computer
• Basic knowledge of Microsoft Word, Excel, and Windows
• 1-2 years of customer service experience preferred
• Ability to type 25 wpm preferred

Benefits

• Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

Company Overview

Company H1B Sponsorship