Note: The job is a remote job and is open to candidates in USA. Eagle Wireless is a connectivity company delivering secure and scalable solutions for automotive and IoT applications. They are seeking a Customer Program Manager who will serve as the primary customer-facing owner for VIP accounts, managing the end-to-end relationship and ensuring customer satisfaction throughout the program lifecycle.
Responsibilities
- Serve as the primary external-facing point of contact for assigned VIP customers across their full program lifecycle — from NPI kickoff through mass production and ongoing delivery
- Own the customer relationship with accountability for satisfaction, communication quality, and program commitments
- Lead structured program reviews with customers, providing accurate status on delivery timelines, certification milestones, technical progress, and open issues
- Manage escalations end-to-end: triage customer-reported P1/P2 issues, mobilize the right internal resources, drive resolution within committed SLAs, and communicate status to the customer with transparency and consistency
- Coordinate cross-functionally with Product Management, Engineering, Manufacturing, Supply Chain, Quality, and Customer Support to ensure customer commitments are met and blockers are surfaced and resolved quickly
- Maintain rigorous program documentation: meeting notes, action trackers, risk logs, delivery schedules, and decision records. Nothing falls through the cracks
- Track and communicate delivery schedules and order status, proactively flagging risks to customers before they become problems
- Represent the voice of the customer internally — translate customer requirements clearly into actionable inputs for Engineering, Product, and Operations
- Support the onboarding of new strategic customers, ensuring smooth entry into Eagle's processes and systems
- Contribute to the development and refinement of Eagle's customer program management SOPs and operating model as the function scales
Skills
- 4–8 years of experience in customer program management, customer success, or technical account management in a hardware, electronics, or technology manufacturing environment
- Demonstrated ability to manage difficult customer situations — escalations, delays, quality issues — with professionalism, clarity, and ownership
- Exceptional written and verbal communication skills; able to write precise, confident, customer-facing communications under time pressure
- Strong organizational skills and attention to detail; you track every open item and never let a commitment go unacknowledged
- Experience coordinating across engineering, manufacturing, and supply chain functions to drive customer deliverables
- Comfort with ambiguity and the ability to operate effectively in a fast-moving, start-up environment
- Experience in automotive electronics, cellular modules, IoT hardware, or embedded systems
- Familiarity with automotive program management disciplines (APQP, PPAP, milestone gates, TARA/ISO 26262 awareness)
- Background managing accounts with complex supply chains, custom firmware, or certification dependencies
- Experience using Jira, Salesforce, or similar tools for customer issue tracking and program management
- Exposure to NPI processes and the ability to track hardware programs from prototype through mass production
Benefits
- Competitive salary and benefits.
- A collaborative environment where your judgment and communication skills directly shape Eagle's reputation with its most important customers.
- The opportunity to help build a Customer Program Management function from the ground up as Eagle scales toward its next phase of growth.
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