Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global community focused on keeping people safer everywhere through technology and collaboration. The Customer Education Specialist role involves teaching and instructing agency customers on complex software products, conducting training sessions, and managing communication related to training schedules.
Responsibilities
- Teaching and instructing agency customers/end users and staff on the use and operating methods of complex software products and services
- Conducting on-site and remote training for the Motorola Flex software and the designated third-party software
- Presenting training using a variety of classroom training methods, including lectures, flip charts, online projection, etc
- Completing department-required reports within set standards
- Managing communication with customer contact(s) related to the training schedule
- Coordinating customer (agency) information between trainers
- Operates under supervision from the Customer Education Lead
- Relying on instructions and pre-established guidelines to perform the functions of the job
Skills
- Must have a valid driver's license
- High School Diploma
- 1+ years of experience working with Motorola Flex software
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
- This position is subject to working in high security areas governed by the US Department of Justice's 'Criminal Justice Information Services (CJIS) Security Policy'. It therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
- Experience with Motorola Flex Administration
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- And more!
Company Overview
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers. It was founded in 1928, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.motorolasolutions.com.