[Remote] Critical Environment Technician - CTJ - Poly

Note: The job is a remote job and is open to candidates in USA. Microsoft’s Cloud Operations & Innovation (CO+I) is seeking a Critical Environment Technician (CET) to support the U.S. Government Airgap team. The CET will be responsible for overseeing critical environment operations, ensuring safety and security, and performing maintenance on facility equipment.

Responsibilities

• Serve as an operations specialist in one major area of CE operations (e.g., electrical, mechanical, controls, generators) and works on advanced tasks independently
• Inspect and supervise critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions and escalate per applicable policies and standards
• Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work
• Safely and quickly respond to and lead onsite incident response teams for all abnormal conditions that impact operations, and coordinates with other critical facilities professionals to perform corrective repairs, without supervision
• Enhance, develop new or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to CE operations and incidents
• Under minimal oversight, perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for one or more types of equipment (e.g., electrical, mechanical, cooling systems), correct procedures
• Have a hands-on understanding of how equipment works and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline
• Provides consultation to lower-level colleagues in troubleshooting systems and problems
• Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], environmental health and safety (EH&S), toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable within Microsoft requirements
• Understand, follow, and always ensure secure operations. This includes successfully maintaining the required security clearance required for site access
• Work activities occur in a high security, high compliance environment subject to customer regulations
• Complex activities must be completed with no external connectivity so advanced critical thinking skills are a must
• The work environment allows no Personnel Electronics Devices such as cell phones and smart watches are prohibited in operational areas
• Multiple support functions will require constant transitioning between secure and non-secure work areas that will require comprehensive procedures to ensure spaces are accessed and secured utilizing multiple security tools and methods for compliance
• Complies with strict security and data management procedures and policies that are subject to constant physical security and customer audits, to include strict limitations on how equipment is stored within or transitioned out of secure work areas
• Completes all required security training, escorts uncleared vendors or IT support on-premises, and appropriately takes action and alerts others to security concerns and/or incidents
• Embody our culture and values

Skills

• High School Diploma, GED, or equivalent AND 1+ year(s) mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience
• Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role
• The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
• Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination
• This position requires successful verification of the stated security clearance to meet federal government customer requirements
• You will be asked to provide clearance verification information prior to an offer of employment
• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
• This position requires verification of U.S. citizenship due to citizenship-based legal restrictions
• High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience
• 1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field

Benefits

• Certain roles may be eligible for benefits and other compensation.

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