[Remote] Credit & Collections Analyst

Note: The job is a remote job and is open to candidates in USA. Zayo Group is a company that provides mission-critical bandwidth to impactful organizations, utilizing an extensive network across North America and Europe. They are seeking a Credit & Collections Analyst to manage credit and collections functions for an assigned portfolio, ensuring customer satisfaction and achieving cash collection goals.

Responsibilities

• Responsible for collection activities of the assigned portfolio, including but not limited to ensuring consistent, timely follow up, as well as, and adherence to the standards of responsible collection practices
• Follow up to customers within a “customer focused” framework; leading to the resolution of payment issues, by proactive Identification and resolution methods
• Analyze customer invoices to ensure contract terms and conditions are being followed
• Cash applications and adjustments to specific accounts as provided by Treasury backup
• Resolution of Customer Email and Phone inquiries expected within a 24 hour turn-around
• Gather credit and/or collections reference information, as required when needed
• Complete ad hoc projects and related deliverables, as assigned
• Proven ability to manage competing priorities under tight deadlines
• Understand/ review customer’s claims and able to find quick resolution
• Handle dispute resolution for Fortune 500 customer accounts by investigating and researching claims, deductions, or disputes to determine validity in a timely fashion
• The ability to effectively answer questions and resolve issues with limited information
• Ability to take initiative to quickly research and identify the right solution to uncommon issues or inquiries

Skills

• Responsible for collection activities of the assigned portfolio, including but not limited to ensuring consistent, timely follow up, as well as, and adherence to the standards of responsible collection practices
• Follow up to customers within a 'customer focused' framework; leading to the resolution of payment issues, by proactive Identification and resolution methods
• Analyze customer invoices to ensure contract terms and conditions are being followed
• Cash applications and adjustments to specific accounts as provided by Treasury backup
• Resolution of Customer Email and Phone inquiries expected within a 24 hour turn-around
• Gather credit and/or collections reference information, as required when needed
• Complete ad hoc projects and related deliverables, as assigned
• Proven ability to manage competing priorities under tight deadlines
• Understand/ review customer's claims and able to find quick resolution
• Handle dispute resolution for Fortune 500 customer accounts by investigating and researching claims, deductions, or disputes to determine validity in a timely fashion
• The ability to effectively answer questions and resolve issues with limited information
• Ability to take initiative to quickly research and identify the right solution to uncommon issues or inquiries
• Must have strong general knowledge of the billing and collections process cycles
• Must possess strong written and verbal communication skills with the ability to articulate challenges and present actions and solutions, along with excellent customer service skills
• Have the ability to work well under pressure while maintaining a professional and positive demeanor and continually multi-task to meet deadlines
• Ability to work effectively in a matrix organization using interdepartmental communication
• Strong negotiation skills and use solid judgment in changing a customer's objections into a commitment to pay
• Experience with dispute resolution for Fortune 500 customer accounts by investigating and researching claims, deductions, or disputes to determine validity in a timely fashion
• Three to five years previous collections experience within an Accounting environment (previous high-tech experience preferred)
• Experience in a multi-functional role and using multi-company accounting software package – Oracle Preferred
• Complete use and functionality of the Microsoft 2010 Office product suite
• Advanced level Excel experience is required
• Dispute resolution for Fortune 500 customer accounts is highly desired
• 4 year college degree preferred, but not required in Accounting, Business or equivalent experience

Benefits

• Non- sales roles may be eligible to participate in a discretionary annual incentive plan.
• Sales roles may be eligible to participate in a sales incentive plan.
• Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Company Overview

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