Note: The job is a remote job and is open to candidates in USA. CRC Benefits, an industry leading provider of benefits services, is seeking a Customer Service Representative to support their team during the busiest time of year. This temporary role involves providing excellent customer service, assisting with client projects, and maintaining the accuracy of company information.
Responsibilities
- Enter, update, and maintain customer information in company systems
- Contact customers via phone or email
- Respond to customer inquiries and resolve routine questions or concerns
- Maintain accurate records of customer interactions
- Work on projects as assigned
Skills
- HS Diploma or GED equivalent
- Demonstrated professional verbal and written communication skills
- Excellent attention to detail
- 2+ years of customer service experience with outstanding retention skills
- Microsoft Office skills
- Strong data entry skills
Benefits
- Medical insurance for eligible employees
- Dental insurance for eligible employees
- Vision insurance for eligible employees
- Life insurance for eligible employees
- Disability insurance for eligible employees
- AD&D insurance for eligible employees
- Tax-advantaged savings accounts
- 401(k) plan with company match
- Generous paid time off programs
- Company holidays
- Vacation days
- Sick days
- New parent leave
- Eligible positions may also qualify for restricted stock units
- Eligible positions may also qualify for a deferred compensation plan
Company Overview