Note: The job is a remote job and is open to candidates in USA. Internet Brands is a specialized service provider for apartment community operators, focusing on crafting authentic responses to resident reviews. The role involves writing professional replies to feedback, ensuring timely delivery while maintaining a human touch in communication.
Responsibilities
- Craft thoughtful, professional responses to resident reviews posted on major multifamily platforms such as ApartmentRatings, Apartments.com, Google, Yelp, and Facebook
- Maintain a professional, empathetic tone in responses to customer feedback
- Meet 24-business-hour turnaround deadlines for responses
Skills
- Strong writing and communication skills
- Ability to write professional, empathetic responses to customer feedback
- Reliability and consistent availability to meet deadlines
- Willingness to learn the multifamily review space (training provided)
Benefits
- Health insurance options such as medical, dental, and vision coverage
- Flexible spending accounts (FSA) for medical and dependent care
- Short-term and long-term disability insurance
- Life and AD&D insurance
- 401(k) retirement savings plan with a company match
- Paid time off (PTO)
- Paid holidays
- Commuter benefits
- Access to our Employee Assistance Program (EAP)
- Well-being coaching services
- Voluntary benefits such as home, auto and pet insurance
- Discounted legal and financial services
Company Overview
Internet Brands is an internet media company that operates online media, community, and e-commerce sites in vertical markets. It was founded in 1998, and is headquartered in El Segundo, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.internetbrands.com.