Note: The job is a remote job and is open to candidates in USA. NAVEX is transforming the world by making it safer and more ethical. As a Bilingual Communication Specialist, you will handle sensitive information via inbound calls and support the Hotline & Incident Management services, ensuring an exceptional customer experience.
Responsibilities
- Engage each reporter with the utmost honor, care and concern; instill confidence that their information will be handled appropriately and that their experience matters
- Answer calls from various industries in a timely manner and follow the intake process for all customers while exercising a high degree of good judgment to ensure a caller’s needs are met
- Lead the reporter through a guided interview process, asking appropriate questions regarding their experience and giving extra attention to the quality and accuracy of report details
- Hold all reports in strict confidence, both internally and externally
- Assist with special projects and other departmental responsibilities as assigned
- Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time
Skills
- Outstanding customer service skills with strong customer and results orientation
- The ability to demonstrate emotional resilience. Remaining calm and composed when processing difficult information in distressing situations
- Weekend availability is required—applicants must be able to work at least one weekend day per week
- A quiet, secure home office or workspace to temporarily perform all duties in a remote environment with a recommended internet speed of 25 mbps download and 10 mbps upload
- Minimum typing speed of 35 WPM
- The ability to multi-task while interviewing callers and capturing details in a written report with strong accuracy and attention to detail
- Experience using MS Office and the ability to easily navigate proprietary software applications
- Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
- AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
- Fuel performance and outcomes. Leverage your job competencies while leveraging NAVEX's core values
Benefits
- Meaningful Purpose.
- High-Performance Environment.
- Candid, Supportive Culture.
- Growth That Matters.
- Rewards for Results.
Company Overview
NAVEX empowers over 88 million employees and 13,000 customers around the world to manage and mitigate risks with confidence. It was founded in 1998, and is headquartered in Lake Oswego, Oregon, USA, with a workforce of 1001-5000 employees. Its website is http://www.navexglobal.com.