Note: The job is a remote job and is open to candidates in USA. Kiva Brands, Inc. is a leading cannabis-infused edibles company based in California, known for its premium products. They are seeking a Commercial Operations Specialist to enhance operational efficiency by managing order processing, pricing, and customer support while collaborating with various teams.
Responsibilities
- Efficiently manage and process all inbound order requests received via email, task systems, and phone calls, ensuring accuracy and timeliness in order fulfillment
- Actively maintain up-to-date pricing information and execute all required promotions within the internal systems
- Ensure accurate and complete product and customer information is maintained in our internal system, Encompass, to facilitate smooth and compliant transactions
- Conduct periodic audits and checks to ensure data accuracy, compliance with company policies, and adherence to commercial best practices
- Provide comprehensive ordering and technical support for Encompass to internal users, external partners, and support Supplier Users regarding Dashboards and tools within the system
- Directly support the sales team by efficiently entering orders submitted through the Encompass task system
- Collaborate closely with cross-functional teams to complete time-sensitive tasks related to order processing, inventory management, and customer support. Ensure all task deadlines are met consistently and assist in the reprioritization of tasks when necessary
- Act as a critical point of contact to answer questions via phone, email, and task systems for customers and suppliers regarding task submissions, pricing, customers, allocations, invoicing, Accounts Receivable (AR), and product status, and escalating inquiries to appropriate department contacts when needed
- Act as a central communication hub between departments, utilizing Slack, email, and task systems to streamline information flow and enhance cross-functional collaboration
Skills
- 2 + years proven experience in a similar role, ideally in a fast-paced distribution or logistics environment
- SQL knowledge and wholesale distribution experience ideal
- Proficiency in using internal systems such as Encompass or a strong ability to quickly learn and adapt to new systems
- Excellent communication skills, both written and verbal, with a keen attention to detail
- Strong analytical and problem-solving abilities to resolve issues effectively
- Exceptional organizational skills and the ability to manage multiple tasks simultaneously
- Proactive attitude with a focus on continuous improvement and a willingness to take initiative
- Team player mentality with the ability to collaborate and communicate effectively with various departments
- Cannabis experience preferred
Company Overview