Note: The job is a remote job and is open to candidates in USA. Medtronic is a global leader in healthcare technology with a mission to alleviate pain, restore health, and extend life. The Clinical Specialist supports the Pelvic Health groups in surgical coverage, follow-up, support, troubleshooting, customer service, and education within a designated territory.
Responsibilities
- Represents Medtronic Neuromodulation during surgeries and implants by providing all necessary equipment and products required for the implant, demonstrates expertise in all aspects of implant, follow-up support and troubleshooting techniques (such as proper device selection, appropriate programming, correct implantation and testing of all device systems)
- Maintains current knowledge about assigned products and services as well as competitive products
- For new and existing accounts, this position is able to proactively identify needs and teach a broader level of caregivers and account employees
- Educates and trains physicians, hospital personnel and office staff on technical matters relating to our products and therapies. This is achieved by coordinating: one on one sessions, in service education programs, seminars and/or outside symposiums
- Assists district manager and in-house training department in education/training of new employees in the district (therapy consultants, clinical specialists, field clinical engineers, etc.)
- Provides sales support during or following cases such as completing the necessary documentation (for example: implant registration, temporary id cards, packing list) and is able to execute invoices in a variety of different situations. This position is able to place an order with customer service for pending purchase orders and product replacement
- Maintains open and effective communication with all district personnel, customers and other Medtronic employees
- Contributes to the completion of milestones associated with specific projects at the regional and/or national level
- Has an understanding of all quality policy/system items that are applicable
- Follows all work/quality procedures to ensure quality system compliance and high quality work
- Performs other related activities, as assigned
Skills
- High School Diploma or GED AND a minimum of 6 years of patient care/clinical experience; or
- Associate's Degree AND a minimum of 4 years of patient care/clinical experience; or
- Bachelor's Degree AND a minimum of 2 years of patient care/clinical experience
- Must have a valid driver's license and active vehicle insurance policy
- Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel
- Bachelor's or Master's Degree
- Clinical skill and knowledge (ex. ability to conduct a simple trial, implant and/or refill a pump)
- Clinical experience with implantable Neuromodulation products and stim experience
- Experience in servicing medical personnel on product use
- Experience working with a medical device or pharmaceutical company and clinical experience in a specialty area: urology, surgical, RN, neurology, neurosurgery, orthopedic, operating room, or home health care
- Ability to communicate effectively with sales and health care professionals
- Ability to coach others on use of products and clinical applications
- Excellent organizational skills
- Ability to prioritize under pressure
- Ability to manage multiple tasks simultaneously
Benefits
- Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
- Temporary employees are eligible for paid sick time, as required under applicable state law
- Employee Stock Purchase Plan
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