Note: The job is a remote job and is open to candidates in USA. Collective Health is transforming how employers and their people engage with their health benefits. The Clinical Account Executive will leverage healthcare expertise to support the demonstration of Collective Health’s clinical program value and partner with various teams to manage complex client relationships, driving improved clinical and financial outcomes.
Responsibilities
- Maintain a deep understanding of clinical practices, healthcare industry trends, and regulatory requirements
- Provide clients & broker partners with insights and recommendations based on clinical expertise
- Engage in client and prospect conversations to understand client expectations and craft an ongoing strategy to articulate results to the client on an ongoing basis
- Collaborate with internal teams to ensure we articulate the value and results of our clinical programs in direct correlation to client-specific needs and goals
- Proactively engage in conversations and be the conduit between the CS Team/Leadership, Claim Ops, Care Nav team on highly complex claims, plan results, payment integrity programs, results, etc
- Partner with the Insights and CS teams to elevate the voice of the customer and ensure that feedback from clients helps prioritize and improve products and services
- Leads the adoption of clinical solutions to clients through consultative sales methods (e.g. client presentations, quarterly/annual business reviews, presentation of modeling/reporting,etc.) in accordance with client business goals and upon collaboration and coordination with account management & internal team members
- Lead clinical recommendation discussions with client
- Acts in concert with Strategic Account Exec to service the health management consultative needs of the client
- Leads clinical client Strategic Planning and Review Consultation meetings. Maintains strong client relationships with clients to ensure retention/satisfaction/upsell targets are met (Care Nav, Program Partners, etc)
- Engage in client dialogue that addresses the needs of the client and membership while building trust and credibility and becoming a trusted advisor in healthcare benefit success
- Functions as primary clinical resource and new solution product expert for the client
Skills
- Bachelor's degree in Nursing
- Active Registered Nurse (RN) license
- 5+ years of experience in population health management, care management and direct clinical care
- Experience explaining clinical information to non-clinical stakeholders (specifically, self-insured employers and brokers/consultants)
- Strong knowledge of clinical practices and healthcare industry trends
- Excellent communication, presentation, and interpersonal skills
- Proven ability to build and maintain client relationships
- Strong problem-solving skills and the ability to think strategically
- Self-motivated with a track record of meeting or exceeding targets
- Ability to travel as required
- Advanced degree in Business, or Healthcare Administration
- Experience in Specialty Pharmacy, Oncology, Transplant, Critical Care, Maternal/Child/Newborn Care, and/or Managed Care
Benefits
- Stock options
- Benefits like health insurance
- 401k
- Paid time off
- Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
- Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
- Flexible work arrangements and a supportive work-life balance
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