Note: The job is a remote job and is open to candidates in USA. Incubeta is a global marketing partner helping ambitious brands drive profitable growth. The Client Services Account Manager will ensure excellence in the delivery of Google-partnered YouTube Creative Readiness programs by coordinating cross-functional teams and maintaining client relationships.
Responsibilities
- Serve as the primary operational contact for assigned programs, ensuring a seamless, responsive, and high-quality client experience
- Build strong relationships across client, agency, Google, and internal teams to keep complex, multi-functional programs moving forward
- Proactively anticipate delivery risks, bottlenecks, or stakeholder concerns; escalate appropriately and partner on swift solutions
- Drive the successful execution of program milestones, including stakeholder discovery, data diagnostics, creative recommendations, workshops, and wrap-ups
- Review client-facing outputs to ensure data insights and creative recommendations are clear, actionable, and grounded in the client’s specific business goals
- Apply an understanding of creative effectiveness, digital media performance, funnel-stage measurement, and client KPIs to validate team outputs before delivery
- Foster clarity around priorities, responsibilities, and next steps across cross-functional internal and external teams
- Identify opportunities to improve engagement delivery, share learnings across accounts, and help scale the Creative Readiness program
- Help clients advance their YouTube maturity by identifying opportunities to improve creative effectiveness, content variety, and production velocity
Skills
- Experience: 5–7 years in Client Services, Account Management, Consulting, or a similar client-facing role within an agency, media, tech, or digital marketing environment
- Complex Management: Proven track record of managing multi-stakeholder engagements and driving accountability across cross-functional teams without direct authority
- Strategic Eye: Ability to evaluate data insights and creative recommendations, spot gaps, and translate complex information into compelling, client-ready storytelling
- Industry Knowledge: Solid understanding of digital media strategy, creative production workflows, marketing measurement, and performance KPIs
- Adaptability: Comfort operating in fast-paced, evolving environments where programs and processes are continuously developing
- Direct experience supporting Google/YouTube media or creative programs
- Exposure to executive-level stakeholder environments
- Familiarity with AI-enabled workflows and modern collaboration tools
- Experience supporting capability-building or digital transformation programs within marketing organizations
Company Overview