[Remote] Client Partner

Note: The job is a remote job and is open to candidates in USA. Smartertechnologies is focused on delivering high-quality patient financial services, and they are seeking a Client Partner to support their Self-Pay Program. This role involves managing patient financial interactions, account management, and providing patient support services while adhering to client-approved policies and workflows.

Responsibilities

• Conduct inbound and outbound patient collections using approved scripts, call flows, and established policies
• Demonstrate knowledge to address patient questions on balances, payment plans, and insurance coverage
• Process patient payments within the client system and post transactions accurately to patient ledgers
• Reprocess declined payments
• Process insurance balance transfers and manual write-offs as required
• Perform ledger modifications for pre-due date payments resulting in account credits
• Manage and rework patient accounts, including adjustments to payment plans, updating insurance information, and processing demographic changes
• Triage patient inquiries and route to appropriate departments
• Handle requests for itemized statements
• Support financial assistance applications and provide relevant guidance
• Manage patient disputes through established resolution processes

Skills

• Strong verbal and written communication skills
• Working knowledge of healthcare billing, insurance, and patient payment processes
• Ability to navigate Client systems with accuracy and efficiency
• High level of integrity, confidentiality, and compliance adherence
• Problem-solving and conflict resolution skills for handling patient disputes

Company Overview