[Remote] Client Operations Lead

Note: The job is a remote job and is open to candidates in USA. Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours. They are seeking a Client Operations Lead to manage operational delivery across multiple research studies, ensuring high quality and timely execution while serving as the primary contact for East Coast and European customers.

Responsibilities

• Own operational delivery across a high volume of concurrent research studies — ensuring nothing slips
• Monitor incoming studies and ensure they’re properly scoped, staffed, and progressing smoothly
• Coordinate participant recruitment — sourcing, screening, and confirming the right profiles under tight timelines
• Serve as the primary operational point of contact for East Coast and European customers — proactively communicating updates, setting expectations, and flagging risks
• Hold the line on quality while studies are in field
• Stay deeply plugged into Slack and cross-functional workflows — acting as connective tissue across Sales, Research, and Product
• Improve and configure AI-assisted workflows and internal tooling to increase speed, quality, and scalability

Skills

• 2–4 years at a consulting firm, high-growth startup, or equivalent high-accountability, client-facing operations role
• Experience managing multiple stakeholders, deadlines, or workflows simultaneously
• Strong communication skills — especially in fast-paced or ambiguous environments
• Experience with recruiting, scheduling, or coordinating external participants/customers is a plus, but not required
• Experience working in a startup or fast-growing environment is a plus
• Exposure to global stakeholders or working across time zones is a plus

Benefits

• Comprehensive healthcare and dental coverage
• Flexible time off to recharge
• An environment that values balance and trust

Company Overview

Company H1B Sponsorship