Note: The job is a remote job and is open to candidates in USA. Sail Away Media is a TikTok Partner Agency specializing in digital marketing strategies. They are seeking an experienced Client Account Manager to oversee a portfolio of client accounts, ensuring successful campaign launches and exceptional client experiences.
Responsibilities
- Manage a portfolio of 8-10 client accounts
- Serve as the primary point of contact for all client communication
- Lead client onboarding and ensure a smooth transition into our systems and processes
- Coordinate internal teams to ensure deliverables are completed on time and at a high standard
- Participate in client strategy calls alongside our Strategy Lead and Marketing Director
- Prepare and present weekly and monthly client reporting
- Identify growth opportunities and strategic recommendations for clients
- Ensure client requests are addressed promptly and accurately
- Monitor project timelines and maintain momentum across accounts
- Collaborate daily with team members via Slack, Asana, Zoom, and Google Drive
Skills
- 2+ years of Account Management experience in digital marketing
- Experience working remotely within an agency environment
- Strong understanding of Meta Ads and TikTok Ads
- Comfortable discussing campaign performance metrics such as CPM, CPC, CTR, CPA, ROAS, and conversion rates
- Excellent written and verbal communication skills
- Strong project management and organizational abilities
- Experience with TikTok Shop is considered a significant asset
Benefits
- Fully remote position
- Work with exciting brands and fast-growing businesses
- Be part of a supportive, collaborative team
- Opportunity for growth and advancement
- Fast-paced environment where your work directly impacts client success
Company Overview
Most businesses struggle with social media marketing. We take the entire process off your hands. It was founded in 2017, and is headquartered in Boynton Beach, Florida, US, with a workforce of 11-50 employees. Its website is http://sailawaymedia.com/.