Note: The job is a remote job and is open to candidates in USA. Arrive Logistics is a leading transportation and technology company in North America focused on growth and employee development. The Claims Analyst will manage complex cargo claims, driving resolution and strategic analysis while mentoring junior team members.
Responsibilities
- Independently manage a portfolio of complex cargo claims from initial filing to final resolution, ensuring efficient, accurate, and timely handling
- Skillfully negotiating settlements, precisely processing all related financial transactions, and analyzing claims trends to identify recurring issues and significant financial exposure, with actionable findings presented to leadership
- Lead and manage all high-level external communications and relationships with minimal management assistance
- Independently lead scheduled meetings with external parties, addressing complex inquiries, driving resolutions, and identifying actionable items to bring back to management for strategic consideration
- Comprehensively manage and reconcile all financial aspects of a claims portfolio, ensuring accurate balancing of all receivables and payables
- Possess a deep understanding of the distinctions between various payment methods and the strategic reasons for issuing legal documents like releases and assignments of rights in advance of cash payments
- Utilize financial insights from claim trends to inform proactive strategies and protect the company's financial interests
- Master the management of complex and high-value claims, frequently exceeding $100,000
- Leverage deep industry knowledge to navigate intricate investigations and apply a comprehensive understanding of regulations, terms, and conditions to all claim values
- Provide mentorship and guidance to junior team members on processing claims across the full range of values
- Leverage deep business acumen and a comprehensive understanding of the transportation industry to strategically oversee claim operations, optimizing efficiency and ensuring adherence to time standards across the team
- Drive and foster highly effective, cooperative working relationships with all internal departments, acting as a key liaison to streamline processes and mentor others in collaborative best practices
Skills
- Bachelor's degree in Business Administration, Finance, Accounting, or related field, or 3 years of professional experience in customer service, administrative support, or the insurance industry
- 5+ years of experience managing claims required
- Exceptional organization skills and high attention to detail
- Proficient in Google Suite; conduct basic risk analysis and general data reporting
- Superior written and verbal communication skills
- Ability to work both independently and collaboratively
- Strong critical thinking, judgment, and decision-making skills
- Experience in cargo claims in a 3PL environment preferred
Benefits
- Medical, dental, vision, life, and disability coverage
- Matching 401(k) program
- Learning opportunities through our Employee Resource Groups
- Free counseling sessions through our Employee Assistance Program
- Referral Program
- Company paid holidays
- Paid vacation time
- Wellness days
- 100% paid parental leave
Company Overview
Arrive Logistics is a carrier and customer-centric logistics company that focuses on new standards for service in freight. It was founded in 2014, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is http://www.arrivelogistics.com/.