Note: The job is a remote job and is open to candidates in USA. Delta Computer Consulting is seeking a CGI OMS Application Support Specialist to support the operations and maintenance of a mission-critical Outage Management System for electric utility organizations. The role involves providing operational support, troubleshooting application issues, and collaborating with technical teams to ensure system reliability and performance.
Responsibilities
- Provide operational support, maintenance, and administration of the CGI Outage Management System (OMS)
- Monitor and maintain OMS application availability, performance, and reliability
- Support outage management operations used by electrical dispatchers and utility operations teams
- Troubleshoot application issues, production incidents, system failures, and performance concerns
- Support OMS-related databases, integrations, and application environments
- Perform root cause analysis and coordinate issue resolution activities
- Support OMS enhancements, upgrades, patches, releases, and modernization initiatives
- Maintain and support PragmaCAD and related OMS application suites
- Collaborate with utility operations teams, business stakeholders, and technical teams to support ongoing system improvements
- Develop and maintain operational documentation, support procedures, and technical knowledge repositories
- Support automation, scripting, and system administration activities where applicable
- Participate in testing, validation, deployment, and production readiness activities
Skills
- Bachelor's degree or equivalent professional experience
- Direct hands-on experience supporting CGI Outage Management System (OMS)
- Experience supporting OMS platforms within electric utility environments
- Experience providing production application operational support
- Experience supporting mission-critical systems with high availability requirements
- Experience troubleshooting application, database, and system issues within production environments
- Experience supporting OMS-related databases and application environments
- Strong analytical, troubleshooting, and problem-solving skills
- Strong communication skills and ability to work with technical and operational stakeholders
- Experience supporting enterprise applications in production environments
- Experience working directly for CGI supporting OMS implementations or support engagements
- Experience supporting PragmaCAD
- Experience supporting OpenGrid Network, PragmaUP, or PragmaLINE environments
- Python scripting and automation experience
- Windows Server administration and support experience
- Experience supporting utility grid operations and electrical dispatch environments
- Experience supporting outage restoration workflows
- Experience with OMS implementations, upgrades, and modernization initiatives
- Experience working within large regulated utility organizations
Benefits
- Health, Vision, Dental, Life Insurance, 401k, Continuing and on-demand education
Company Overview