Note: The job is a remote job and is open to candidates in USA. Concorde, Inc is a service-oriented, tech-enabled compliance administration organization focused on delivering operational excellence. They are seeking a Business Process and Research Analyst to support business development and enhance internal processes for scalable growth by conducting research, process analysis, and competitive assessments.
Responsibilities
- Partner with Business Development, Operations, IT, Finance, and other stakeholders to understand business needs, define problem statements, and frame opportunities for process improvement and service enablement
- Conduct structured research and current-state assessments using stakeholder interviews, documentation reviews, workflow observation, and targeted analysis
- Document current-state and future-state workflows, including handoffs, dependencies, decision points, and operational impacts, in alignment with organizational standards
- Identify inefficiencies, gaps, risks, and improvement opportunities within existing processes that impact service delivery, scalability, or client experience
- Develop clear, concise analysis summaries and recommendation packages that support leadership decision‑making and prioritization
- Translate research findings into well‑defined requirements, process artifacts, and supporting documentation that enable implementation planning
- Facilitate discovery sessions, working sessions, and cross‑functional discussions to validate findings and align on proposed solutions
- Collaborate with technical and operational teams to ensure alignment between business intent, solution design, and implementation feasibility
- Support testing, validation, and readiness activities to confirm that implemented changes meet documented business requirements
- Produce and maintain documentation such as process narratives, SOP updates, guidance materials, and adoption support artifacts as needed
- Monitor post‑implementation outcomes through feedback and available metrics, and recommend iterative refinements to improve effectiveness and adoption
- Conduct market and industry research to support evaluation of new business development opportunities, including prospective clients, niche markets, and service expansion initiatives
- Perform preliminary competitive analysis to assess market positioning, service alignment, and potential differentiation relative to existing and emerging competitors
- Analyze external requirements, submission processes, operational expectations, and data exchange considerations associated with prospective clients or third-party partners
- Develop structured research summaries, comparison analyses, and recommendation briefs for internal review and leadership consideration
- Support assessment of 'best fit' opportunities by evaluating alignment between external needs, internal capabilities, operational readiness, and scalability considerations
- Collaborate with BizDev leadership and operational stakeholders to clarify assumptions, risks, dependencies, and feasibility related to new service offerings or client-specific solutions
- Translate research findings and external insights into well-defined requirements, process artifacts, and decision-support documentation
- Facilitate working sessions to validate findings, align on recommendations, and refine proposed approaches prior to leadership review
- Coordinate with technical and operational teams to ensure external opportunity assessments are grounded in implementation feasibility and operational reality
- Support testing, validation, and readiness activities when new services or workflows move toward execution
- Monitor post-implementation outcomes and feedback to inform iterative improvements and future opportunity evaluations
Skills
- Demonstrated experience performing business process analysis, requirements elicitation, and workflow evaluation in operational or service‑oriented environments
- Strong ability to translate complex or ambiguous problems into structured documentation and clearly articulated recommendations
- Proven capability in structured problem solving, critical thinking, and evidence‑based analysis
- Experience facilitating stakeholder discussions and building productive working relationships across multiple business functions
- Familiarity with process mapping and workflow modeling practices (e.g., BPMN‑style mapping or equivalent)
- Experience producing business‑ready documentation such as process maps, SOPs, requirement narratives, and analysis summaries
- High attention to detail, organization, and follow‑through across concurrent initiatives
- Comfort operating in evolving environments where priorities and scope may shift as insights are developed
- Commitment to continuous learning and professional development within business analysis and process improvement disciplines
- Demonstrable experience aligned to Process Analysis and Workflow Design, such as: Process reengineering or optimization initiatives, SOP standardization across teams or functions, Workflow design to support service expansion or operational scalability
- Must reside within the domestic United States
- Must not require employment sponsorship or work authorization
- Must be able to work on an Eastern Standard Time (EST) schedule
- Must be able to pass a pre‑employment drug screening and background check
Benefits
- Full‑Time
- Fully Remote (U.S. only – location restrictions apply)
- Schedule: Eastern Standard Time (EST)
- A collaborative, mission‑driven environment focused on operational excellence and thoughtful growth.
- Opportunities to work across business segments and contribute to high‑impact initiatives that shape service development.
- Exposure to complex, real‑world operational challenges with visibility into leadership decision‑making.
- A culture that values clarity, accountability, professional integrity, and constructive feedback.
- Support for professional growth, mentorship, and skill development.
- An environment that encourages curiosity, initiative, and continuous improvement.
Company Overview
Since 1983, Concorde has established itself as an industry leader in all facets of Employment Screening and Health Services including: Drug and Alcohol Testing, Background Screening and Occupational Health Services. It was founded in 1983, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.concorde2000.com.