Note: The job is a remote job and is open to candidates in USA. Cigna Healthcare is dedicated to improving the health and vitality of those they serve. They are seeking a Business Analytics Advisor for their Client and Customer Experience team to provide high-quality analytics, reporting, and insights that support effective operational decision-making and performance management across multiple lines of business.
Responsibilities
- Leverage data to answer business questions by identifying data needs, extracting data from relevant sources, and performing detailed analysis
- Use technical expertise (e.g., SQL, Python, PySpark) and analytical tools to explore operational data, identify trends, drivers, and outliers, and explain performance outcomes
- Support testing and monitoring efforts by defining metrics, tracking performance indicators, and identifying emerging issues
- Design, build, and maintain standardized reports and dashboards that support C&CE operational reviews and decision-making
- Enable self-service analytics by creating clear, well-structured reporting solutions using business intelligence tools including novel AI technologies
- Continuously enhance existing reports to improve clarity, usability, performance, and insight generation
- Ensure data accuracy, consistency, and reliability through validation, reconciliation, and quality checks
- Develop and maintain documentation for datasets, metrics, and reporting logic to support transparency and reuse
- Partner with data engineering and platform teams to improve data availability, structure, and scalability
- Respond to ad hoc analytical requests while identifying opportunities to standardize or automate recurring analyses
- Build repeatable queries, scripts, and datasets to reduce manual effort and improve turnaround time
- Support ongoing operational performance management through KPI tracking and recurring analytics deliverables
- Partner closely with cross functional stakeholder groups to align analytics outputs with business needs
- Communicate insights clearly through written summaries, visuals, and verbal explanations tailored to operational audiences
- Provide guidance and analytical expertise on recurring data questions and reporting challenges
Skills
- Bachelor's degree in analytics, statistics, mathematics, economics, computer science, business, or a related field
- Two years of relevant experience in data analytics, reporting, or business intelligence roles
- Advanced proficiency in SQL, including complex joins, subqueries, and performance optimization
- Experience with business intelligence and data visualization tools (e.g., Tableau, Power BI)
- Strong analytical and problem-solving skills with the ability to explain complex data clearly
- Excellent written and verbal communication skills
- Experience in workforce management for prior authorization, customer service, or client service analytics
- Proficiency in scripting or analytical language such as Python, PySpark
- Experience working with large or enterprise scale‑ data platforms (e.g., Teradata, Oracle, SQL Server, Databricks)
- Familiarity with Agile delivery models and work management tools (e.g., Jira)
- Healthcare, insurance, or PBM industry experience
Benefits
- Annual bonus plan
- Medical, vision, dental, and well-being and behavioral health programs starting on day one of your employment
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- A minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
Company Overview
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