[Remote] Bilingual English and Japanese Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group is a leading health care company dedicated to simplifying the health care experience and creating healthier communities. They are seeking a Bilingual Customer Service Representative to handle inquiries related to billing, eligibility, benefits, claims, appeals, and grievances, ensuring quality customer service for both internal and external customers. Responsibilities • Ensures quality customer service for internal and external customers • Responds to incoming customer service requests, both verbal and written (calls, emails, chats) • Places outgoing phone calls to complete follow - up on customer service requests as necessary • Identifies and assesses customers' needs quickly and accurately • Solves problems systematically, using sound business judgment • Partners with other billing and eligibility department representatives to resolve complex customer service inquiries • Monitors delegated customer service issues to ensure timely and accurate resolution • Applies appropriate communication techniques when responding to customers, particularly in stressful situations • Informs and educates new customers regarding billing / invoicing set up and billing / payment procedures • Addresses special (ad - hoc) projects as appropriate Skills • High School Diploma / GED OR equivalent work experience • Must be 18 years of age OR older • 1+ years of customer service experience with analyzing and solving customer problems • 1+ years of experience with Windows personal computer applications which includes the ability to learn new and complex computer system applications • Bilingual fluency in English and Japanese • Must be willing to work any shift in a 24 / 7 department, including the flexibility to work weekends, holidays, and occasional overtime based on business needs • 2+ years of customer service experience in a call center environment • Experience in the healthcare industry Benefits • 12 weeks of paid training • Comprehensive benefits package • Incentive and recognition programs • Equity stock purchase • 401k contribution Company Overview • UnitedHealth Group is a medical insurance company that offers health technology, patient checkups, and pharmacy services. It was founded in 1977, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.unitedhealthgroup.com/. Apply To This Job