Note: The job is a remote job and is open to candidates in USA. Allied Solutions LLC is a company that provides comprehensive customer service solutions, and they are seeking a Bilingual Customer Service Specialist. The role focuses on delivering excellent customer service to both English and Spanish callers, handling inquiries, and maintaining accurate insurance information.
Responsibilities
- Handle incoming borrower, agent and lender calls at a professional level
- Accurately compose written information for loan histories
- Accurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product types and CPI cancels
- Ability to follow up and resolve customer problems or issues
- Mentor fellow co-workers as requested by supervisor
- Report any system and related issues
- Rep will move into the Spanish queue
- Meet set goals and assigned workload expectations for productivity
- Meet and exceed Quality audits and metrics
- Ability to be coached and learn from previous errors and know what is needed to improve
- Meet monthly regarding scorecard metrics
Skills
- Strong attention to detail and organization skills required
- Strong problem solving and analytical abilities
- Dependable and reliable
- Ability to acknowledge and respect confidential information
- Excellent telephone, written and verbal communication skills with strong customer service focus
- Professional interaction with employees, peers and customers
- Answers questions, corrects errors and resolves discrepancies
- Ability to learn quickly
Education Requirements
- High School Diploma required
Benefits
- Medical, dental and vision insurance coverage
- 100% company-paid life and disability coverage
- 401k options with company match
- Three weeks PTO by the end of the first year
- And much more
Company Overview
Allied Solutions uses technology based products and services to meet the insurance, lending and marketing needs of more than 6,000 financial institutions in North America. It was founded in 2000, and is headquartered in Carmel, Indiana, USA, with a workforce of 1001-5000 employees. Its website is http://www.alliedsolutions.net/.