[Remote] Bilingual Customer Service Representative - Remote in Oklahoma City

Note: The job is a remote job and is open to candidates in USA. Maximus is currently hiring Bilingual Customer Service Representatives to support their project with the Oklahoma SoonerCare Program. The role involves providing customer care and enrollment services via telephone, IVR, and web-based portals, requiring fluency in both Spanish and English.

Responsibilities

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies
• Track and document all inquiries using the applicable systems
• Complete associated tasks according to the established guidelines
• Track and document all inquiries using the applicable systems
• Meet Quality Assurance (QA) and other key performance metrics
• Facilitate the fulfillment of caller requests for materials via mail, email, or download
• Transfer/refer consumers to appropriate entities according to the established guidelines
• Escalate calls or issues to the appropriate designated staff for resolution as needed
• Facilitate translation services for non-English speaking callers according to procedures
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems

Skills

• Fluency in both the Spanish and English languages
• Must reside in or within 40 miles of Oklahoma City
• High school diploma or GED required
• 0-6 months of relevant professional experience required, or equivalent combination of education and experience
• Must be able to speak, write, and translate in Spanish and English
• Must be able to pass all pre-employment screenings, including a background check
• Must have a HS Diploma or GED/equivalent
• Must live in the Oklahoma City area (No more than 1 hour away or no more than 40 miles away from the site)
• Reliable, high-speed internet service
• Minimum 40 Mbps download speeds
• Must be a traditional, wired high-speed connection such as cable or fiber
• Must be able to connect your computer directly to your modem or router via ethernet cable
• Quiet and distraction-free workspace
• Customer service experience preferred
• Call Center service experience preferred

Benefits

• Paid, comprehensive training
• Choice to work onsite or remotely from the comfort of their home
• Quarterly bonuses based on performance
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Company Overview