Note: The job is a remote job and is open to candidates in USA. PulsePoint is a fast-growing healthcare technology company focused on transforming healthcare through real-time data. The Associate Account Manager role involves supporting client accounts, managing campaign operations, and learning the full campaign lifecycle in a post-sales environment.
Responsibilities
- Support Account Managers in day-to-day client communication and post-sale requests as you build your foundation
- Participate in client kick-off calls, campaign check-ins, and business reviews, stepping into a lead role as your confidence and experience grow
- Proactively identify client needs and bring forward tailored recommendations to drive campaign success
- Take on direct client ownership as readiness and business need align
- Assist with pixel coordination, asset gathering, and campaign launch checklists
- Partner with Campaign Management and Platform Solutions to monitor delivery, pacing, and performance against client KPIs
- Support monthly campaign and Salesforce audits (QA of 1P and 3P delivery, restriction compliance, and data accuracy)
- Learn to identify and communicate platform, reporting, and data discrepancies to internal teams and clients
- Build familiarity with LIFE Report Builder, Tableau, DCM, and other analytics platforms
- Assist in generating and scheduling campaign and NPI-level reporting per client requirements
- Develop the ability to troubleshoot reporting discrepancies and escalate with context
- Support monthly billing workflows including pulling delivery data and reconciling against IOs
- Learn Salesforce opportunity and line item management as a foundation for future account ownership
- Assist with DUAs, FIAs, TPAs, and legal paperwork as needed
- Sit embedded with Campaign Management, Platform Solutions, Data Analytics, and Operations: learning how each team contributes to campaign success
- Participate in product release testing and surface client feedback via BRAIN tickets as you develop product fluency
- Build a thorough understanding of the PulsePoint product suite to support upsell and cross-sell opportunities over time
Skills
- 1+ years in an Account Management, Campaign Management, Customer Success, or digital media role
- Prior roles such as Sales Planner, Account Coordinator, or Client Services Manager at a digital vendor or media agency are a strong fit
- Some exposure to programmatic advertising: DSP platforms (TTD, DCM/CM360), verification tools (DoubleVerify, IAS), or insertion order management
- Familiarity with analytics and reporting tools such as Tableau, Looker, Google Analytics, or Adobe Analytics
- Comfort working in Salesforce or similar CRM tools is a plus
- Eagerness to develop technical fluency in tagging, pixel implementation, and data troubleshooting on the job
- Eager to learn: you come in ready to absorb, ask questions, and grow fast
- Detail-oriented with strong organizational skills across multiple workstreams
- Clear communicator who can translate complex topics for different audiences
- Resourceful and independent: you find answers before asking and come with solutions, not just problems
- Collaborative by default: you thrive working across teams and functions
- Curiosity about AI: you are actively exploring how AI tools can make you more effective and are eager to bring that mindset into a fast-moving environment
- BA/BS in Business, Advertising, Marketing, or a related field preferred but not required
- Healthcare/pharma industry experience is a plus, not a requirement
Benefits
- Comprehensive healthcare: medical, dental, and vision options; 100%-paid life and disability insurance
- 401(k) match
- Generous paid vacation and sick time
- Paid parental leave and adoption assistance
- Annual tuition assistance
- Better Yourself Wellness program
- Group volunteer opportunities and team events
- Referral bonus program
- Bonus eligibility and incentive plans unlock as you progress through the Rocket Program
Company Overview
PulsePoint is a technology company using data to accelerate healthcare marketing. It was founded in 2011, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://www.pulsepoint.com.Company H1B Sponsorship
PulsePoint has a track record of offering H1B sponsorships, with 11 in 2025, 4 in 2024, 6 in 2023, 11 in 2022, 14 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.