Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global community focused on keeping people safer through technology. They are seeking an APX Customer Success Advocate to serve as a strategic partner for U.S. State & Local Government clients, ensuring they realize the full value of Motorola's software products and services.
Responsibilities
- Act as the primary advocate for State & Local agencies, aligning software capabilities with their operational goals to ensure full product adoption and documented success
- Cultivate trust-based relationships with technical and command leadership to maximize customer sentiment, retention and referenceability
- Lead cross-functional internal teams—including Sales, Support, and Onboarding—to resolve client challenges quickly and minimize churn
- Manage a regional book of business with a focus on annual recurring revenue, account expansion and identifying process improvements
- Translate public safety best practices into credible recommendations, helping agencies navigate integrations and workflow optimizations
Skills
- High School diploma, Bachelor's degree, and 5+ years of experience in one of the following areas: Customer Advocacy, Sales, Engineering, Public Safety, or Project Management required
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
- Must be able to obtain a background clearance as required by our government customers
- 5+ years of experience in customer advocacy, project management, or public safety, including 2+ years managing enterprise-level accounts
- Demonstrate strong executive presence and the ability to present complex data-driven insights to high-level stakeholders
- Ability to travel up to 25% as required for this position
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Company Overview