Note: The job is a remote job and is open to candidates in USA. Javen Technologies, Inc. is seeking an Administrative Associate to support the Time and Attendance system for the North America employee population. The role involves providing end-user support, completing historical time edits, and executing time file close procedures in support of payroll close cycles.
Responsibilities
- Maintain incoming request in Service Now ticket system
- Complete historical edits for pay, attendance and leave
- Complete accrual updates requested by HR
- Generate and create ad hoc reports as requested
- Complete mass group edits as needed
- Troubleshoot access issues sent in by employee, managers
- Pay period close procedures - Sign off and produce SAP timefiles for Payroll
- Keep necessary documentation to stay SOX compliant
- Maintain queries from call center phones
- Be the liaison between HR and Superusers for enhancements
- Works with end users and provide training as needed
- Performs audits
Skills
- Strong Customer Support Excellence skills focusing on delivering support within agreed timelines to high standard
- Excellent verbal and written communication skills
- Excellent ability to organize, prioritize and multitask
- Team oriented with the ability to work independently
- Experience supporting enterprise software applications preferred but not required (eTime/Kronos-UKG Pro WFM/Time and Labor preferred)
Company Overview
Company H1B Sponsorship