Note: The job is a remote job and is open to candidates in USA. NantHealth is a technology company focused on building solutions that enhance clinical decision-making and patient care. They are seeking an Account Manager to manage client relationships, improve client retention, and ensure the effective utilization of AirStrip systems. This role involves coordinating project management activities and providing pre-sales support, contributing to the company's mission of transforming healthcare through technology.
Responsibilities
- Own and foster client relationship
- Prevent churn of current accounts and improve client retention
- Upsell additional functionality and expansion of current functionality at existing client sites
- Expand AirStrip within the health system of existing clients
- Upgrade all Legacy clients to AirStrip ONE
- Lead new installs of AirStrip ONE supporting Project Management to include assist in setting priorities, understand the business application, and coordinate technical install meetings of all new AirStrip installations
- Perform overall account management and act as an escalation point for AirStrip and the Client
- Interact with Sales Department (internal and partner companies) and third-party system vendors
- Provide pre-sale support through leveraging transformation team members and another team within AirStrip
- Manage installed customer base for customer satisfaction and receive customer feedback and enhancement requests. Sustain a commitment to excellent customer service and ensure clients realize the full potential of the technology as evidenced by utilization and feedback
- Support trade shows and company meetings as needed
- Manage small projects with support of PMO
- Demonstrate strong communication and human relationship skills
- Manage process and resources with excellent organizational skill
- Identify issues and concerns and communicate them to leadership
- Develop options and recommendations to quickly resolve operational problems and questions and minimize impact on end-user productivity and overall impact to organization
Skills
- Bachelor's Degree required
- 3 years' experience in related field
- Strong ability in problem solving and troubleshooting with a firm commitment to quality
- Proven track record of leadership ability
- Excellent communication, leadership, problem solving and analytical skills
- Experience working in a team-oriented collaborative environment
- Ability to rapidly adapt and respond to changes in environment and priorities
- Ability to elicit cooperation from senior management and other departments
- Demonstrated proficiency in Word, PowerPoint and Excel
- Ability to speak/present to groups that may include other AirStrip team members, customers, hospital leadership and physicians
- Willingness to travel with overnights, as high as 50 - 75% travel requirement to client locations and corporate offices
- Sales and Account Management experience preferred
- Demonstrated experience with successful interaction between customers and vendors
- Familiarity with Salesforce preferable
Benefits
- Paid Time Off (hourly) / Flex Time Off (salaried) programs for Full Time employees
- Growth and Development opportunities
- 401(k), including a 3% company match
- Paid Holidays
- Paid Parental Leave, including a flexible return-to-work program
- Employee Assistance Program
- Discounts on popular cell phone plan providers
- Life & Disability Insurance
- Robust medical, dental, and vision insurance
- Financial planning assistance
- Physical and mental wellness discounts
- Unlimited access to our online learning platform
Company Overview
NantHealth is a healthcare company providing an evidence-based platform for healthcare diagnostics. It is a sub-organization of NantWorks. It was founded in 2007, and is headquartered in Culver City, California, USA, with a workforce of 201-500 employees. Its website is http://nanthealth.com.