Note: The job is a remote job and is open to candidates in USA. Upgrade, Inc. is a fintech company focused on improving customers' financial well-being through innovative financial products. They are seeking an experienced Account Manager for their Flex Pay team to manage relationships with retail and e-commerce merchant partners, ensuring their success and growth through effective collaboration and support.
Responsibilities
- Manage day-to-day relationships with strategic retail and e-commerce merchant partners
- Support merchant onboarding, implementation, and ongoing account growth initiatives
- Partner cross-functionally with Integrations, Product, Operations, and Marketing teams to improve merchant performance and support problem resolution
- Monitor account health, conduct performance reviews and QBRs, and identify opportunities to drive merchant expansion and engagement
- Coordinate promotional campaigns, launches, and operational updates with partners
- Learn the Flex Pay product suite quickly and become comfortable explaining technical concepts to non-technical stakeholders
- Track account activity and maintain organized reporting within CRM
- Bring a collaborative, proactive, and positive approach to supporting both merchants and internal teams
Skills
- 8-10 years of experience in account management, partnerships, customer success, client solutions, or an adjacent role
- Experience managing relationships with C-Suite stakeholders within mid-market or enterprise-level accounts
- Experience working with e-commerce platforms and digital retail ecosystems of various sizes and complexity
- Strong communication and relationship-building skills
- Experience using AI tools in day-to-day work to improve productivity and communication
- Comfortable working cross-functionally with both business and technical teams
- Tech savvy with the ability to collaborate effectively with implementation teams
- Fast learner who can adapt quickly in a high-growth environment
- Organized, proactive, and solutions-oriented
- Positive attitude and strong team-player mentality
- MBA or relevant advanced degree in business, strategy, or related field preferred
- Experience working with payment platforms, fintech, BNPL, or SaaS products
- Experience working in fast-paced startup or high-growth company environments
Benefits
- Competitive salary and stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
- Uncapped variable compensation
- Equity
- Benefits
Company Overview
Upgrade helps customers move in the right direction with affordable and responsible financial products. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.upgrade.com.Company H1B Sponsorship
Upgrade, Inc. has a track record of offering H1B sponsorships, with 52 in 2025, 34 in 2024, 31 in 2023, 25 in 2022, 22 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.